German Speaking Account Manager

2 weeks ago

London, United Kingdom Nordic Staff Full time
Nordic Staff has been retained to find a German speaking Business Development professional to work with our client’s existing customer base in Germany.

The German speaking Business Development Associate is a full-time, London based position that gives individuals an opportunity to apply their skills in a dynamic work environment while developing well-rounded competencies in vital products and services. As a member of the Contractor Development team, candidates will be introduced to the system and multi-faceted business processes.

The position provides a critical link between German speaking customers, sales, business development and management. It requires that you are a self-starter, able to work as part of a team and willing to assist with all of the day-to-day operations inherent to a rapidly growing organization.

The Job:

Specific duties and responsibilities include:

• Proactively service and support clients

• Deliver training on products via phone, web based and face-to-face meetings

• Participate in the implementation of sales and marketing projects

• Field incoming calls, handle contractor customer inquiries and troubleshoot problems

• Assist with CRM and testing

• Handle client account management functions, including invoicing and collections

• Proactively analyse customer service processes and bring forth ideas for continuous improvement

• Research and develop various resources and reference documents for clients

• Support and participate in the organisation’s Continual Improvement Program

The Person:

Education

Bachelor’s degree from an accredited university or equivalent work experience

Knowledge and Skills

German speaking and looking to work in London

• Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint

• Demonstrated leadership skills

• Demonstrated personal initiative

• Proficient presentation skills

• Solid analytical and problem-solving ability

• Excellent customer service orientation

• Desire to assume increasing levels of leadership responsibility

• Ability to work on multiple tasks simultaneously

• Excellent verbal and written communication skills

• Strong organizational skills and attention to detail

• Ability to work well in a fast-paced environment

Benefits
  • 100% company-paid monthly insurance premiums for employees and dependents Medical, Dental, Vision, and Life Insurance 4% pension scheme matching Long-Term & Short-Term Disability Coverage Holiday & Time Off 27 paid personal holidays (pro-rated first year) 12 paid holidays Monthly cell phone reimbursement Monthly reimbursement for Oyster card Team-building activities and events, including quarterly kick-off meetings and community volunteer day Matching charitable gift program Professional development & training opportunities Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health Business casual, jeans allowed

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