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Key Accounts Administrator

4 months ago

Sheffield, United Kingdom Orona Ltd Full time

ORONA's activities are focused on the design, manufacture, installation, maintenance, and modernization of lifts, escalators, moving ramps and walkways. Operating in 100 countries , we have 3000,000 lifts worldwide using our technology. With 2 manufacturing plants Orona is Number 1 in Europe in terms of complete lift production capacity. We are looking for a Key Accounts Administrator to join Orona's Sheffield Head Office on a fixed term contract for one year. Working with several national customers you will ensure that all customer issues are dealt with in a timely manner, liaising with the regional Service and Account Managers to ensure that their local teams deliver an excellent service to all key account customers. You will be responsible for:

  • Day-to-day management of your own customers, ensuring a high level of customer service is delivered at all times
  • Acting as first point of contact for customer enquiries and liaise with relevant teams/individuals within the company to facilitate timely responses and actions
  • Maintaining data in the service management and client reporting management systems ensuring that they are kept up to date and accurate.
  • Understanding contracts to ensure that contract specifications are adhered to.
  • Priorities your time to manage customer expectations and support any customer specific requirements in administering operational paperwork and providing customer and internal reports as required.
  • You may also be involved in providing estimates, issuing quotations and following up on orders for repairs work.
  • Producing periodic KPI and performance reports, for both internal and external publication
You will be an organised and experienced administrator with a proven track record in offering excellent customer service via both the telephone and email. Working on your own initiative, with a high level of tenacity, you will have experience of working in a similar role in a fast paced, challenging role and will be proactive in your approach. The ideal candidate will have strong Microsoft Excel skills and a good grasp of Microsoft Office packages generally. We strive to be a great place to work and to offer a wide range of experiences and opportunities that will help you to achieve your career and personal goals. Benefits include:
  • 25 days holiday + bank holidays
  • Orona Rewards- including vouchers and discounts at over 800 stores
  • 24 Hour GP Service
  • Access to Eye Test vouchers
  • Awards given for long term company service
  • Competitive company sick pay scheme)
  • Access to company recruitment referral scheme
  • A minimum level of life assurance
Full details of all roles within Orona can be found in the “work with us” section of our website