Manager, Data Governance and Management

3 days ago

United Kingdom TECHOHANA Full time

ServiceNow CMDB Data Manager | Contract Opportunity
Contract Type : Contract (Rate DOE)
Location : Hybrid working, with quarterly meetings in a London office
Contract Length: 12-months

An exciting opportunity has arisen for a ServiceNow CMDB Data Manager to oversee and maintain the integrity and accuracy of the Configuration Management Database (CMDB) within a global IT infrastructure. This role is pivotal in supporting IT Service Management (ITSM) processes, ensuring data governance, and driving operational efficiency through accurate configuration data.
The successful candidate will collaborate with diverse teams to uphold data quality, align CMDB processes with ITIL best practices, and support strategic business goals.

Maintain accurate, complete, and up-to-date data for all Configuration Items (CIs) and their relationships.
Establish, document, and enforce CMDB data management standards and processes.
Data Quality and Governance
Develop and execute strategies to ensure data quality, including auditing and cleansing routines.
Proactively identify and resolve data discrepancies to maintain a reliable CMDB.
Work collaboratively to ensure adherence to data governance policies.
Stakeholder Collaboration and Training
Partner with IT teams, project managers, and business stakeholders to align CMDB with operational needs.
Educate and train teams on the importance of CMDB processes and data accuracy.
Generate insightful reports and dashboards to monitor CMDB health and key performance indicators.
Use data analysis to support decision-making, operational efficiency, and risk management efforts.
Bachelor’s degree in IT, Computer Science, Data Management, or a related discipline.

3–5 years of experience in Configuration Management, IT Asset Management, or ITSM roles.
~ Demonstrated experience managing CMDBs within an ITIL framework.
~ Strong expertise with ServiceNow CMDB.

Exceptional attention to detail and commitment to data integrity.

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