Rent Income Team Manager

4 weeks ago

Rother East Sussex, United Kingdom Northampton Partnership Homes Full time

It’s a great time to join Northamptonshire Partnership Homes (NPH) as we expand and grow our business, whilst developing and improving existing services for our residents. We deliver housing services on behalf of West Northamptonshire Council (WNC), supporting them to deliver their housing strategy and ambitious development programme. We believe that everyone deserves a safe, high-quality home that meets their needs. We understand that demand for affordable housing, locally and nationally, significantly outstrips supply and the impact this has on individuals and families. We are therefore committed to building as many new homes as possible, developing innovative solutions and maximising partnerships to positively impact the communities we work in. We pride ourselves on the culture we’ve created, which is open, transparent, supportive and community spirited. With excellent learning and development opportunities, flexible working arrangements and a fantastic team; NPH is a great place to work. The dedicated careers page on our website lists the fantastic benefits we offer. You can also hear why our colleagues love working for NPH. We have an exciting opportunity to join Northampton Partnership Homes in the role of Rent Income Team Manager. As Rent Income Team Manager, you will provide supervision and support to a team of circa 8, including Rent Income Officers and Rent Income Support Assistants. You will be responsible for achieving agreed targets for income collection and arrears, ensuring early intervention, and working effectively to promote a strong rent first culture across the organisation, maximising income to the HRA. A clear understanding of relevant housing legislation, regulations, court proceedings and best practice in provision of rent income management is essential. You should have a sound knowledge of welfare benefits and the principles of income maximisation to deliver strategies intended to sustain tenancies and the provision of advice and support services to customers experiencing financial difficulty. The ability to communicate effectively with customers, colleagues, and external agencies is essential. We are looking for applicants with proven experience of successfully leading and motivating a team, effective decision-making skills, who can work collaboratively with colleagues to achieve success. You will be solutions-focused and believe passionately in delivering outstanding customer service and ensure positive performance. Possession of a clean driving licence and use of a vehicle for work are essential. In return, we offer a range of benefits to employees, including:

  • Holiday entitlement of 28 days a year (plus public bank holidays), increasing to 33 days after 5 years’ service
  • Access to the Local Government Pension Scheme
  • Free parking
  • Flexible working arrangements
  • Employee discount hub
  • Training opportunities
At NPH we value and respect all differences in all people, whether seen or unseen. We aspire to an inclusive working environment and a culture that reflects our colleagues and residents. Our colleagues have equal access to learning and development opportunities, and we create opportunities for their voice to be heard. We welcome applications from all regardless of race, faith, age, sexuality, gender identity, neurodivergence or disability. If we can make any adjustments to our recruitment processes to make it more accessible, we actively encourage you to let us know

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