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Continuous Improvement and Application Support Manager

4 months ago

Peterborough Cambridgeshire, United Kingdom Charis Grants Ltd Full time

Reports To: Commercial/IT/PMO Function

Main Purpose of the Job

To manage the maintenance, monitoring and improvements of systems and applications that support the business.

To review and challenge internal processes, end to end, across business functions to maximise the efficiency of services delivered.

Main Responsibilities
  • Provide application support when new products are deployed which involve testing and creation of templates
  • Manage all change requests to understand wider implications providing governance and change controls
  • Continuously review and challenge all existing and new processes to ensure efficient, one time handling, removal of manual processes and elimination of waste
  • Work in partnership with the business to agree priorities of change requests and tickets
  • Triage tickets raised to identify trends, user development and underlying issues
  • Analyse issues identified by the business users, to facilitate resolution prior to a need for developers to intervene
  • Support the detailed planning for onboarding new contracts or changes to existing, identifying risks and mitigation
Knowledge, Experience and Competencies
  • Knowledge of the underlying functionality of core applications
  • A self-starter with the creativity to resolve issues at pace
  • An ability to understand and interpret the needs of the business
  • Understanding of both the Shop and the Core Charis business (One Charis)
  • Enthusiastic and good at problem solving and analysis
  • Excellent communication skills, both written and verbal
  • Excellent planning and organisation skills
  • A background in retail or e-commerce is desirable
  • Understanding and experience of Lean principles is desirable
Benefits & Rewards

People who work with Charis have the opportunity to excel, innovate, learn and grow and we offer an excellent range of benefits that contributes to employee satisfaction and organisational success.

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