Customer Support Engineer

4 weeks ago


Reading Berkshire, United Kingdom Experis Full time

Job Description

Job Title: Customer Support Engineer

Location: Reading, Onsite

Rate: salary equivalent of £30k-£38k

Contract Length: 5 months (PAYE)

Start Date: ASAP

Key Skills: O365, Azure, Communication Skills

A multinational technology company known for developing and selling a wide range of software, hardware, and cloud-based services. It's one of the largest and most influential tech companies globally, with a significant impact on personal computing, business productivity, and the overall technology industry.

The Role

As a Support Engineer, you will be a crucial part of the team, delivering outstanding support experiences to Enterprise customers. Your responsibilities will include resolving complex customer billing issues, collaborating with teams, and ensuring effective communication with customers. Your other daily duties will include but will not be limited to:

  • Resolve complex customer billing issues across various cloud technologies.
  • Utilise collaboration and troubleshooting skills within and across teams.
  • Identify cases that require escalation and engage necessary stakeholders.
  • Drive customer communications through phone and email, making follow-ups on assigned tickets.
  • Write high-quality case notes for efficient team collaboration and customer support.
  • Understand and interpret internal knowledge base, suggesting improvements.

About You

  • Minimum 2-3+ years of experience in a support role
  • Demonstrable troubleshooting skills and strong analytical abilities.
  • Strong Communication, problem-solving and decision-making skills.
  • Ability to thrive in a team environment focused on providing high-level customer service.
  • Basic mathematical knowledge and comfortable using Excel.
  • Knowledge of Microsoft Azure

Desired

  • Azure Fundamentals certification, familiarity with Azure and/or other cloud products.
  • Knowledge of Excel: pivot tables, filters & look-up functions.
  • Leadership skills for handling challenging customer situations.
  • Passion for technology and customer focus.
  • Empathetic and assertive, capable of delivering sensitive outcomes with confidence.

If you are ready to take on this exciting challenge and contribute to a dynamic team, please apply with your latest CV.

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