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Information Technology Support Engineer
4 weeks ago
Job Description IT Support Engineer
My client, an established IT solutions provider based in Hertford, are looking for a Service Desk Engineer to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.
Attending to phone calls and delivering exceptional customer service consistently.
Escalating IT issues to the appropriate senior personnel when necessary.
Undertaking small to medium-sized IT projects as instructed by the Service Desk Manager.
Offering assistance as needed to the Service Desk Manager.
Providing support and guidance to colleagues on IT-related matters.
12 months experience of Helpdesk support
~ Practical experience with Office 365 Admin Centre, Exchange, SharePoint, OneDrive, and Teams.
~ Windows Server
~ Group Policy Management
~ Familiarity with networking concepts (DNS, DHCP, TCP/IP)
~ Cyber Security Solutions
~ VoIP Telephony Support
If you are a skilled Service Desk Engineer, seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV
IT Support Engineer, IT Support Analyst, 1st line, First Line, 2nd Line, Second Line, Service Desk Engineer, Help Desk Engineer, Helpdesk Engineer
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