Digital Services Architect

2 weeks ago

London, United Kingdom Clarion Events Inc. Full time

We’re proud that our core values of PASSION , CARE , IMAGINATION , and TRUST define the way we carry out our work across all of our exhibitions and conferences.
If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.
Reporting to the Service Assurance Manager you will be accountable for the development and maintenance of the roadmap for the modernisation of our desktop environment, including cloud-based productivity tools, collaboration platforms, security solutions, and device management. We are looking for a customer-centric and agile mindset, with the ability to adapt to changing business needs and deliver value quickly and effectively.
Define and implement standards, policies, and best practices for the design, deployment, and support of our digital workplace platforms and tools.
Collaborate with business stakeholders, IT teams, and external partners to identify user needs, evaluate new technologies, and deliver innovative solutions that enhance user experience and productivity.
Work with a team of technical specialists and vendors who provide end-to-end support for our desktop infrastructure, ensuring high availability, performance, and customer satisfaction.
Monitor and report on the usage, adoption, and satisfaction of our digital workplace platforms and tools, and proactively identify opportunities for improvement and optimisation.
Ensure compliance with regulatory requirements, data protection, and security policies for our desktop environment.
Collaborate closely with various teams including IT, HR, and business units to ensure alignment and adoption of new technologies.
Proven experience in managing desktop environments and designing and delivering digital workplace solutions, preferably in a complex organisation. (Microsoft 365, collaboration tools, cloud platforms).
Demonstrated knowledge and expertise in Microsoft 365, Azure AD, Windows 10, Intune, Teams, SharePoint, OneDrive, and other cloud-based productivity and collaboration tools.
Ability to support both Microsoft and Apple end-user estates.
Experience with project management methodologies with a knowledge of IT infrastructure and network architecture.
Trained in or experience of working in both an ITIL v4 service environment, and with teams who have adopted agile methodologies.
Experience with scripting and automation tools and UX design principles.
Clarion Events is one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947. ()
Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Clarion is private equity backed and owned by Blackstone. Blackstone is one of the world’s leading global investment funds, investing capital for the long term to build successful, resilient businesses. ()
Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count.
25 days’ holiday plus bank holidays
~ Summer Hours in August (3pm finish on Fridays)
~ Helping Our World (HOW) Days – one paid day per quarter to carry out charity work
~ Pension Scheme
~ Private Medical Insurance
~ Health Cash Plan
~ Season Ticket Loan
~ Cycle to Work Schemes
~ Free on-site gym and shower facilities
~ Free flu vaccination – offered on site once a year for all employees

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