Mortgage Adviser

2 weeks ago

Basingstoke Hampshire, United Kingdom Page Personnel Sales Full time

About Our Client

Mortgage Adviser & Complaints Handler, Basingstoke:


A Financial Services Business / New Bank that focus on Savings and Mortgages including specialist applications. The business have modern offices close to public transport and have free parking.

Job Description

Mortgage Adviser & Complaints Handler, Basingstoke:

  • Answering high volume inbound calls within the agreed service levels from intermediaries
  • and solicitors
  • Providing outstanding customer service - Investigating complex queries
  • Liaising with customers, brokers, sales, finance FOS and others to resolve queries
  • Adhere to service standards as set out in the policies and procedures manual
  • Reducing the application to offer time. I accomplished and met my KPIs within 3 months of
  • starting
  • Chasing for any outstanding documentation required to offer the case
  • Sending requirements to brokers
  • Dealing with customer quires by phone, email and post
  • Managing a pipeline of cases
  • Building a close relationship with the sales team and Underwriters to enhance the process
  • from both a service and quality perspective

The Successful Applicant

Mortgage Adviser & Complaints Handler, Basingstoke:


  • You will have worked in FSA regulated environment - Ideally within property, mortgages or savings environment
  • You will have worked with FOS (Financial Ombudsman Service)
  • You will be really strong in looking into complex financially based customer complaints
  • You will have strong interpersonal skills


Please Note: In an effort to save your time I am keen to highlight that without the above experience you will not get an interview.

What's on Offer

£28,000 to £32,000 plus excellent package

#J-18808-Ljbffr

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