Senior Director, Commercial Management

2 weeks ago

Winnersh Berkshire, United Kingdom Hollister Incorporated Full time

Marketing
At Hollister, our Mission is to make life more rewarding and dignified for those who use our products and services. Director, Global Customer Experience will have a significant impact on fulfilling our Mission by designing and implementing superior customer experiences for those who use our products and services. In this role, the candidate is responsible for the strategy, defining and directing the implementation of a global, streamlined and superior customer experiences throughout the customer journey. 1) a passion for the customer and the customer journey and 2) a vision and plan for scalable, agile, standardized processes and systems. Through these two avenues, the candidate will lead the design and delivery of a best-in-class customer experience and help to fulfill our Mission and Vision as a Company.
Define Strategy for Customer Experience
Define and lead the strategy and vision for Global Customer experience, with a dual focus on the customer journey and designing global process & systems
Set forward a transformational vision for customer engagement, including digital, product and service touch points
Develop a best-in-class customer experience strategy that addresses the entire customer journey; Collaborate across organization, including products and services, to establish and maintain customer journeys, and to design and deliver a superior customer experience throughout the journey
Oversee and provide vision for digital projects and concepts that impact customer experience, including ecosystem development, content strategy, branded and unbranded communications, search, and digital media
Set vision for ideal streamlined, data-driven, consistent Customer Experience at every stage of the customer journey, leveraging data, customer understanding and moments that matter
Represent the voice of the customer and work cross-functionally to deliver a superior customer experience for each touch point across the journey
Spend time in markets and with customers to better understand customer experience and moments that matter throughout the customer journey
Leverage data-driven insights from the customer journey to design customer experience

Define Implementation Processes, Systems and Technology
Establish a vision for key business processes that are critical to customer experience
Guide and oversee implementation of globally consistent processes, systems, and tools needed
create roadmap to deliver Customer Experience strategy
Collaborate with Commercial IT and business partners to implement processes and systems in-line with roadmap;
Oversee implementation, focused on building implementable and scalable processes; Establish automated utilization of customer data, enabling customer engagement to be sustainable

Communicate Customer Experience strategy and customer touch points across the organization
Engage organization in how Customer Experience enables us to fulfill our Mission & Vision as a Company
Champion a mindset-shift to standardized processes, systems and tools to deliver a superior customer experience that also brings value to the Company
Be a champion for change for the organization, leading and supporting transformation and implementation of processes, systems and tools
Collaborate and communicate across the organization, including leadership, country teams, global teams, Commercial IT

Directly lead the global customer experience team, and indirectly lead and influence the broader organization that touches customer experience, including country marketing, global marketing, Commercial IT, and other key stakeholders
Work Experience Requirements
~ Designing for both product and service customer experience and touchpoints
~ Setting vision for and executing technology-enabled, customer-centric experiences
~ Designing a customer experience strategy with supporting implementation plan
~ Being role model in data-driven decision-making, using data to dissect and determine root causes of problems and implement solutions
~ Implementing, or overseeing, technology transformation initiatives globally and cross-functionally in a matrixed environment;
~ Five or more years in roles with direct responsibility for customer experience strategies
~ 5+ years management and leadership experience required


Bachelor’s degree required
Master’s degree preferred in business, marketing or design

Building partnerships and working collaboratively with others to meet shared objectives
Understanding and awareness of Specific Systems and Tool that touch customer experiences, including CRM, social media design, mobile, web, SEO, and analytics tools
Advanced computer knowledge; Microsoft Office Suite/Outlook
Large project management capabilities
Experience in vendor/agency management

SAP Experience
CRM Experience

Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Hollister is an EO employer – M/F/Veteran/Disability

  • Senior Category Manager

    7 days ago

    Winnersh, Berkshire, United Kingdom eTeam Full time

    Role: Senior Category Manager Headcount: 1 Digital/Non-Digital: Non Contract Length: 18 Months Location: Winnersh 2 days onsite IR35: inside Minimum Requirement: Key Accountabilities: Develop and implement Category Strategies for assigned sub-group of categories, balancing short and long-term objectives to meet business strategy and efficiencies...

  • Senior Category Manager

    7 days ago

    Winnersh, Berkshire, United Kingdom eTeam Full time

    Role: Senior Category Manager Headcount: 1 Digital/Non-Digital: Non Contract Length: 18 Months Location: Winnersh 2 days onsite IR35: inside Minimum Requirement: Key Accountabilities: Develop and implement Category Strategies for assigned sub-group of categories, balancing short and long-term objectives to meet business strategy and efficiencies...

  • Senior Commercial Manager

    5 days ago

    Reading, Berkshire, United Kingdom AWE Plc Full time

    AWE have a great opportunity for a Senior Commercial Manager to join our team. The role will involve the management of new complex Construction Contracts. Ideally, the successful candidate will have experience of using NEC4 contracts, although experience with JCT and FIDIC will be beneficial As the Senior Commercial Manager, you will be the Client...

  • Senior Category Manager

    7 days ago

    Winnersh, United Kingdom eTeam Full time

    Role: Senior Category ManagerHeadcount: 1Digital/Non-Digital: NonContract Length: 18 MonthsLocation: Winnersh 2 days onsiteIR35: insideMinimum Requirement:Key Accountabilities:Develop and implement Category Strategies for assigned sub-group of categories, balancing short and long-term objectives to meet business strategy and efficiencies (savings) in...

  • Senior Category Manager

    7 days ago

    Winnersh, United Kingdom eTeam Full time

    Role: Senior Category ManagerHeadcount: 1Digital/Non-Digital: NonContract Length: 18 MonthsLocation: Winnersh 2 days onsiteIR35: insideMinimum Requirement:Key Accountabilities:Develop and implement Category Strategies for assigned sub-group of categories, balancing short and long-term objectives to meet business strategy and efficiencies (savings) in...

  • Senior Category Manager

    7 days ago

    Winnersh, United Kingdom eTeam Full time

    Role: Senior Category ManagerHeadcount: 1Digital/Non-Digital: NonContract Length: 18 MonthsLocation: Winnersh 2 days onsiteIR35: insideMinimum Requirement:Key Accountabilities:Develop and implement Category Strategies for assigned sub-group of categories, balancing short and long-term objectives to meet business strategy and efficiencies (savings) in...

  • Senior Category Manager

    6 days ago

    Winnersh, United Kingdom eTeam Full time

    Role: Senior Category Manager Headcount: 1 Digital/Non-Digital: Non Contract Length: 18 Months Location: Winnersh 2 days onsite IR35: inside Minimum Requirement: Key Accountabilities: Develop and implement Category Strategies for assigned sub-group of categories, balancing short and long-term objectives to meet business strategy and efficiencies (savings) in...

  • Senior Events Manager

    7 days ago

    Winnersh, Berkshire, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time

    Senior Events Manager +12 months ++Remote working +10-20 years experience required Our client is looking for a Senior Event Manager to produce outstanding Events for their clients. Senior Event Manager Responsibilities: - Plan, organize, and execute large-scale events, including conferences, conventions, and fundraisers - Collaborate with clients to...

  • Senior Audit Manager or Manager

    3 weeks ago

    Reading, Berkshire, United Kingdom RSM UK Management Limited Full time

    About the Department There has never been a more exciting time to pursue a career in Audit at RSM! Audit is our largest service line nationally, and we are growing! We provide comprehensive Audit services to clients ranging from OMBs, through to large listed PLCs. We have a diverse client base, spanning a wide range of industries and sectors. As a...

  • Senior Event Manager

    7 days ago

    Winnersh, Berkshire, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time

    Senior Events Manager +Remote working +Our client is looking for a Senior Event Manager to produce outstanding Events for their clients. Senior Event Manager Responsibilities: - Plan, organize, and execute large-scale events, including conferences, conventions, and fundraisers - Collaborate with clients to understand their event objectives and develop...

  • Program Director

    2 weeks ago

    Winnersh, United Kingdom Idemia Full time

    Our Business Unit, IDEMIA Public Security, is one of the leading global providers of biometric solutions that facilitate and secure movements, access, and protection. Purpose We are seeking a Program Director to play a pivotal role in our Travel & Transport business line. In this exciting leadership position, you will spearhead the strategic direction...

  • Managing Director

    3 weeks ago

    Reading, Berkshire, United Kingdom Novo Executive Search Full time

    Job Description MANAGING DIRECTOR SOUTH EAST Our client is a leading supplier of engineered machines, parts and accessories to service engineering companies and end users. The company is very successful with a good brand and are targeting significant growth over the next 5 years. The business has built up valuable long-lasting relationships with over...

  • Temporary Finance Director

    5 days ago

    Reading, Berkshire, United Kingdom CMA Recruitment Group Full time

    CMA Executive are delighted to be exclusively partnering with this rapidly growing, Private Equity backed business, headquartered in Chichester, West Sussex as we look to identify a driven and ambitious Finance Director.  The company's focus on delivering business resilience and environmental leadership in water sustainability, positions it at the...

  • Senior Events Manager

    2 weeks ago

    Winnersh, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time

    Senior Events Manager +12 months + +Remote working +10-20 years experience required Our client is looking for a Senior Event Manager to produce outstanding Events for their clients. Senior Event Manager Responsibilities: - Plan, organize, and execute large-scale events, including conferences, conventions, and fundraisers - Collaborate with clients...

  • Commercial management manager

    3 weeks ago

    Reading, Berkshire, United Kingdom Project People Full time

    Junior Commercial Manager Permanent Reading – Hybrid Working The Commercial directorate was formed to create a centralised model for commercial delivery, owns the commercial strategy that supports our corporate outcomes including all procurement activity and commercial, supplier and contract management, and coordinates overall supplier relationships....

  • Commercial Finance Manager

    3 weeks ago

    Reading, Berkshire, United Kingdom Mobile Broadband Network Ltd (MBNL) Full time

    Senior Commercial Finance Manager - Energy Contract - 12-18 Months Established in 2007 as the industry’s first network-sharing joint venture, MBNL’s mission is to provide best-in-class mobile infrastructure services to EE and Three for serving their tens of millions of customers in the UK. Working as part of the Commercial Finance Team, this role will...

  • Commercial management manager

    3 weeks ago

    Reading, Berkshire, United Kingdom Mobile Broadband Network Ltd (MBNL) Full time

    Junior Commercial Manager Permanent Reading – Hybrid-working Our mission is to create maximum value for our Shareholders, by delivering and managing their best network experiences at the lowest cost. The Commercial directorate was formed to create a centralised model for commercial delivery, owns the commercial strategy that supports our corporate...

  • Commercial Finance Manager Part-Time

    3 weeks ago

    Reading, Berkshire, United Kingdom Project People Full time

    Senior Commercial Finance Manager - Energy Supplier contracts Senior Commercial Finance Manager - Energy supplier transition Contract - 12-18 Months Established in 2007 as the industry’s first network-sharing joint venture, MBNL’s mission is to provide best-in-class mobile infrastructure services to EE and Three for serving their tens of millions...

  • Director & Chief Compliance Officer

    3 weeks ago

    Reading, Berkshire, United Kingdom Blackfield Associates Full time

    Our client, a pharmaceutical development company has a requirement for a Regulatory Affairs Director to join their UK team. This role is perfect for a senior manager/ experienced regulatory professional who is looking to head up Strategy implantation with focus of the UK and EU market in medicinal products. As Regulatory Affairs Director, you will: ...

  • Director & Chief Compliance Officer

    3 weeks ago

    Reading, Berkshire, United Kingdom Blackfield Associates Full time

    Our client, a pharmaceutical development company has a requirement for a Regulatory Affairs Director to join their UK team. This role is perfect for a senior manager/ experienced regulatory professional who is looking to head up Strategy implantation with focus of the UK and EU market in medicinal products. As Regulatory Affairs Director, you will: ...