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Assistant General Manager
4 months ago
This is a Permanent , Full Time vacancy that will close in {x} days at {xx:xx} BST .
The Role
Manheim Vehicle Services provides the physical operations required by manufacturers, fleets, and dealers for the operation of scalable and intelligent retail, in-life and defleet programmes.
Demand for whole-life vehicle services is growing, through our acquisition of C. Walton Ltd., we’ve invested heavily in infrastructure, technologies and expertise to ensure we’re future-fit. Our six dedicated sites boast capacity for over 250,000 vehicles annually while state-of-the-art facilities mean vehicles are processed efficiently, sustainably, and swiftly.MVS currently has 3 scale sites, Bruntingthorpe, Wyton and Coventry. The Bruntingthorpe is our largest at over 600 acres.
Scope of Role:The Assistant General Manager is responsible for the leadership of all technical management and the maintenance of all current systems and processes. Whilst developing and introducing new efficient processes to support and improve production.
The role is essential to the success of the technical department and the wider MVS business. You will have proven experience and full technical competency. In addition, you will have in depth knowledge of vehicle diagnostics and repair & warranty procedures.
You will also have the motivation to lead the technical department in achieving productivity, efficiency whilst taking the opportunity to continuously improve the working methods and standards.
Objectives for Role:
- To lead, manage and develop a growing team.
- To lead and maintain productivity within the department, ensuring efficiency in line with requirements. This will include effective liaison with other onsite departments.
- Review performance of all direct reports whilst coaching and developing skills.
- Develop and improve systems and processes to increase efficiency and output.
- To ensure budgets are adhered to, and reduced where possible, without limitations to delivery.
- Work with the wider Bruntingthorpe management team to ensure success in meeting SLA’s.
- Ensure all work carried out is in accordance with current warranty procedures (where applicable), daily liaison with the warranty department, risk assessments, SSOW, manual handling, and COSHH assessments.
- To ensure that the department is compliant with Cox Automotive environmental policies.
- To ensure managers are practicing good housekeeping including inside vehicles and work areas.
- Direct and assist diagnosis of vehicle and ancillary item faults and compile estimates, where necessary.
- Act as the conduit between the business and customer, attending client meetings as and when required.
- Present weekly ‘contract’ performance reports to the General Manager and (if applicable) the accounts team.
- To oversee and monitor workmanship on vehicles to the highest standards.
- To ensure that managers are completing warranty paperwork accurately.
- To oversee the stock levels with the parts manager ensuring delivery and DIME warranty returns information are completed in accordance with warranty procedures.
- Actively work with the People and Recruitment team on driving engagement within the technical department in addition to attracting and maintaining talent and challenging poor performance and conduct.
- Champion Our Guiding principles. We do the right things always, we lead by example, we bring out the best in everyone.
Skills, Knowledge and Experience:
- High level of technical knowledge gained through time served within respective area of expertise.
- Current knowledge of Pathfinder diagnostic software & Topix systems is advantageous.
- Experience of working within a large scale automotive or manufacturing environment.
- You will have a strong focus on achievement and delivery with a creative and pragmatic approach to problem solving.
- In addition, you will have excellent leadership skills, the ability to motivate, engage and develop a diverse team in a complex environment.
- Excellent knowledge of Health and Safety practices and procedures
- Effective communication skills, oral, written, presentation, influencing and negotiations.
- Good organisational skills including the ability to prioritise work to meet deadlines and to work on several projects at the same time.
- Reliable and accountable, with an agile approach to work, that ensures deliverables are met within defined timescales.
STRICTLY NO AGENCIES PLEASE
We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.
We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.
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