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Online Operations Support Manager

1 month ago

Watford Hertfordshire, United Kingdom Workingmums Full time €15 - €19

Our small business (4 staff plus remote based subcontractors) is looking for an Operations Support Manager/Client Support Manager to join the team on a part time basis, around 10 hours per week.
We are seeking somebody with strong senior administration/operations experience, who is warm and friendly, good at dealing with clients in a positive manner but who isn't afraid to confidently persuade colleagues and clients to work to your proposed schedule when needed. The ideal candidate will be well organised, competent with using Microsoft and other online tools, good with numbers and willing to get involved in anything needed including learning new skills and systems.
This role will assist the director in running the business and contribute to a positive team spirit in our small but growing company.
Key skills and competence requirements

Very organised, working methodically at all times
Able to work independently to keep on top of the job without supervision
Close attention to detail is a key requirement
A positive and friendly attitude but able to be firm when needed with client and colleagues
Extremely good written and spoken English
Good with numbers and data would be advantageous
Strong Microsoft skills (Word, Excel, etc) and capable of learning new systems and online tools
Role responsibilities

Liaising with client and reviewing their booking system/sheets to establish their needs from our team for the week ahead.
Establishing most appropriate team member to complete the work for the client, checking their availability and booking the work in with them.
Using work records to compose invoice to the client each week, updating our accounting software to add the record of the invoice, and filing records of our subcontractors work to ensure they are paid correctly.
Point of contact for the client to ensure they are receiving the service required, attending monthly catch-up meetings with them to discuss any issues and work on improvements to the process with them.
Advertising for additional staff members, sifting CVs, undertaking initial calls with potential team members to check suitability.
Managing contracts and paperwork for staff, management and clients.
Basic financial admin on our finance system.
Managing the office - ensuring staff have the equipment and stationery needed, light tidying around desk stations/keeping coffee machine and water cooler filled and clean, etc., liaising with office landlord to discuss any maintenance issues.
This position would suit somebody looking for a small number of flexible part time hours, based partly from our office in WD25 and partly from home. Ideally you will have a willingness to keep half an eye on emails during your non working days (time spent doing so will be accounted for within your working hours - not expected to be done as additional hours without pay). The business, office space and team is small and reasonably quiet/relaxed, so the role would suit somebody who is comfortable with this kind of working environment.

~10 hours/week split over 2 to 4 days to be agreed (Thursdays for at least 3 hours is a must, due to client requirements)
~ GBP15-19 per hour negotiable experience dependent
~ Part office/Part home based
~4.5 weeks holiday per year plus Bank Holiday (pro rata)
~ Benefits include: Flexible working, on-site caf??/restaurant, free parking, health and dental plans, annual bonus scheme and company pension

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