Technical and Training Manager
2 weeks ago
Technical Training Manager Location: London Your role
The Training & Development Lead is accountable for the planning, coordination, and implementation of various training and development programs within Operations and ensures the training programs are executed according to the Operational learning strategy and training methodologies.
The Training & Development Lead is working closely with HR, Regional, Sub-regional and local Operations to ensures training needs are identified, training materials are developed, and training sessions are accomplished to ensure all operational staff have the skills and knowledge required to excel in their roles.
Accountable for the implementation of the operations learning strategy and oversees the execution of the strategy in the sub-regions.
Develop optimal training blend of composition and delivery for the (regional, sub-regional and local operations organization, with a focus on technicians, engineers, and technical managers
Accountable for delivery of the optimal training blend and oversees the execution of operational trainings in the sub region.
Build, maintain, and direct resources to deliver a curriculum and training methodology for both new hire onboarding as well as operations continuing education.
Develop an operations skill certification program to promote and test learned knowledge and best practices in the field and help the Regional Operations team implement the training in the Region.
Develop strong partnership/ alignment with HR Talent Management with regional leadership, management, and professional skills programs, as well as implementation of strategic initiatives.
Prioritize and govern all communications/training funnel to Operations.
Create and drive processes and analytics to provide a feedback loop to determine if the training and development practices are proving effective.
Build, oversee and actively manage ongoing functionality upgrades of knowledge management platform used to deliver relevant content, collateral, and training to the regional operations organization.
Create and drive feedback loop through processes and analytics to allow relevant owners to refine content, improve content architecture.
Manage the regional operation training budget with joined effort from the HR function.
Contribute to governance processes and bodies to enable cross-functional learning and development knowledge sharing and success.
Partner with Human Resources to provide input and content to enterprise learning platforms, tools, and technologies.
Previous experience leading a technical training organization required.
Ability to lead the creation of learning solutions by others, using appropriate learning strategies, including instructor-led learning, web based and virtual ILT, and hands-on, in-the-work learning.
Expertise in building and leading high-performance teams
Experience with learning analytics, data-driven and results oriented
Strong multi-tasking, prioritization, and project management skills
Ability to travel as required.
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
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