Junior Digital Operations Analyst

1 week ago


United Kingdom The Gym Group Full time

Junior Digital Operations Analyst

Permanent

Clapham Junction / Hybrid

This is a hybrid role with 2 days a week at our HQ in East Croydon and 3 days working from home. However, in March 2025 we will be moving to our new HQ in Clapham Junction with 3 days a week in the office.

As a Junior Digital Operations Analyst you will support day-to-day digital operations activities. The successful candidate will work closely with the Digital Software Engineering team to ensure smooth operational processes, including incident and ticket management, supplier management, and the release of new features. This is a great opportunity to gain hands-on Digital experience and pursue a degree on the job.

Key duties & responsibilities:

  • Continuously monitor the stability of the TGG website & app.
  • Support to and manage priority incidents.
  • Drive issues through to root cause analysis & effective resolution
  • Raise, track, manage, and resolve operational tickets in line with service-level agreements.
  • Work with the business to ensure ticket information is at an acceptable level.
  • Liaise with external suppliers and vendors to ensure performance aligns with SLAs.
  • Act as main point of contact for internal stakeholders, ensuring clear communication and alignment on operational priorities.
  • Assist in the testing and deployment of new software releases.
  • Create & maintain comprehensive documentation of both new and existing operational processes
  • Collaborate with development teams to ensure new features meet operational readiness standards.
  • Support & deputise for the digital operations manager when required to ensure continuity in the Digital Operations function.

About you:

  • A genuine interest in learning about digital platforms, operations and tools
  • Ability to work in a collaborative and flexible way within a diverse team, including technical and business users, internal and external suppliers
  • Strong problem-solving skills and ability to logically analyse complex scenarios Commitment to service, completing tasks and to meeting challenging deadlines
  • Commitment to delivering a positive user experience.
  • A positive ‘can do’ approach to tasks and issues
  • Excellent attention to detail and high level of accuracy regarding quality of own work and presentation is essential.
  • Organised with ability to multi-task, prioritise, work quickly and to tight deadlines.
  • Self-starter - able to independently run and prioritise your own workload daily and be accountable for owning and delivering work to completion
  • Flexibility to adapt to an evolving landscape; utilising new tools, technologies & workflows


  • United Kingdom The Gym Group Full time

    Junior Digital Operations Analyst Permanent Clapham Junction / Hybrid This is a hybrid role with 2 days a week at our HQ in East Croydon and 3 days working from home. However, in March 2025 we will be moving to our new HQ in Clapham Junction with 3 days a week in the office. As a Junior Digital Operations Analyst you will support day-to-day...


  • United Kingdom Intaso Full time

    Junior Offensive Security Analyst - London, Hybrid - £40,000 Exciting Junior Offensive Security Analyst opportunity with one of the world's most exciting and forward thinking Accountancy and Business Advisory firm's. This opportunity will see you join their Digital Risk and Advisory Services function, that contains 70+ Cyber Security professionals...


  • United Kingdom VINCI Facilities Full time

    The Senior Digital Analyst will lead high-value and complex digital projects, driving the development and execution of digital strategies. This role supports the Winning Work team throughout the bid process and ensures the efficient delivery of digital solutions, enhancing operational performance and business growth. Based in Denton, this permanent role...


  • United Kingdom VINCI Facilities Full time

    The Senior Digital Analyst will lead high-value and complex digital projects, driving the development and execution of digital strategies. This role supports the Winning Work team throughout the bid process and ensures the efficient delivery of digital solutions, enhancing operational performance and business growth. Based in Denton, this permanent role...


  • United Kingdom VINCI Facilities Full time

    The Senior Digital Analyst will lead high-value and complex digital projects, driving the development and execution of digital strategies. This role supports the Winning Work team throughout the bid process and ensures the efficient delivery of digital solutions, enhancing operational performance and business growth. Based in Denton, this permanent role...


  • United Kingdom VINCI Facilities Full time

    The Senior Digital Analyst will lead high-value and complex digital projects, driving the development and execution of digital strategies. This role supports the Winning Work team throughout the bid process and ensures the efficient delivery of digital solutions, enhancing operational performance and business growth. Based in Denton, this permanent role...


  • United Kingdom VINCI Facilities Full time

    The Senior Digital Analyst will lead high-value and complex digital projects, driving the development and execution of digital strategies. This role supports the Winning Work team throughout the bid process and ensures the efficient delivery of digital solutions, enhancing operational performance and business growth. Based in Denton, this permanent role...


  • United Kingdom VINCI Facilities Full time

    The Senior Digital Analyst will lead high-value and complex digital projects, driving the development and execution of digital strategies. This role supports the Winning Work team throughout the bid process and ensures the efficient delivery of digital solutions, enhancing operational performance and business growth. Based in Denton, this permanent role...

  • Web Analyst

    4 weeks ago


    United Kingdom KDR Talent Solutions Full time

    Digital Analyst | Manchester (Hybrid) | Up to £45K + bonus + benefits Work with a household name, leading the way with innovation, quality, and a strong digital focus. Industry-leading innovation in digital and e-commerce Fun and dynamic work culture Excellent benefits package and career growth opportunities Are you passionate about web analytics, and...

  • Digital Analyst

    4 weeks ago


    United Kingdom Harcourt Matthews Full time

    Digital Change Analyst London £A top global law firm is on the lookout for a talented Digital Change Analyst to join their team! Thanks to a wave of new investments, this newly created role will focus on driving digital projects across various practice groups. The firm is renowned for delivering exceptional legal services and innovative solutions to...

  • Digital Analyst

    4 weeks ago


    United Kingdom KDR Talent Solutions Full time

    Digital Analyst | Manchester (Hybrid) | Up to £45K + bonus + benefits The Company Work with a household name, leading the way with innovation, quality, and a strong digital focus. With millions of customers and over a thousand locations, they continue to set the standard in both service and technology, delivering exceptional customer experiences and...


  • United Kingdom Harnham Full time €30,000 - €40,000

    Digital Marketing Analyst Fully Remote in the UK £A fast-growing travel business is seeking a Digital Marketing Analyst to join their team and optimise paid & organic channel performance! As the Digital Marketing Analyst, you will get to work across a host of paid and organic channels and get exposure to working with senior stakeholders across the...


  • United Kingdom Harnham Full time €30,000 - €40,000

    Digital Marketing Analyst Fully Remote in the UK £A fast-growing travel business is seeking a Digital Marketing Analyst to join their team and optimise paid & organic channel performance! As the Digital Marketing Analyst, you will get to work across a host of paid and organic channels and get exposure to working with senior stakeholders across the...

  • Junior Test Analyst

    1 month ago


    United Kingdom Identify Solutions Full time

    Job Title: Junior Test Analyst (6-Month Fixed Term Contract) Location: Cardiff (Hybrid - 3 days in-office, 2 at home) About the Role: We're looking for a Junior Test Analyst with some prior testing experience to join our team initially on a 6-month fixed-term contract. This role is perfect for someone looking to build on their foundational testing...

  • Junior Test Analyst

    1 month ago


    United Kingdom Identify Solutions Full time

    Job Title: Junior Test Analyst (6-Month Fixed Term Contract) Location: Cardiff (Hybrid - 3 days in-office, 2 at home) About the Role: We're looking for a Junior Test Analyst with some prior testing experience to join our team initially on a 6-month fixed-term contract. This role is perfect for someone looking to build on their foundational testing...


  • United Kingdom Tech Pursuit Full time

    Digital Business Analyst - Permanent - London (hybrid) We have an exciting opportunity for a Digital BA to join a growing retail company. You will support on customer facing projects including web, mobile & CRM. This is a hybrid role where you will need to travel to their London office 3 days a week. What you will be doing: Attend / Lead workshops with...


  • United Kingdom Tech Pursuit Full time

    Digital Business Analyst - Permanent - London (hybrid) We have an exciting opportunity for a Digital BA to join a growing retail company. You will support on customer facing projects including web, mobile & CRM. This is a hybrid role where you will need to travel to their London office 3 days a week. What you will be doing: Attend / Lead workshops with...


  • United Kingdom Tech Pursuit Full time

    Digital Business Analyst - Permanent - London (hybrid) We have an exciting opportunity for a Digital BA to join a growing retail company. You will support on customer facing projects including web, mobile & CRM. This is a hybrid role where you will need to travel to their London office 3 days a week. What you will be doing: Attend / Lead...


  • United Kingdom Tech Pursuit Full time

    Digital Business Analyst - Permanent - London (hybrid) We have an exciting opportunity for a Digital BA to join a growing retail company. You will support on customer facing projects including web, mobile & CRM. This is a hybrid role where you will need to travel to their London office 3 days a week. Attend / Lead workshops with internal stakeholders...


  • United Kingdom Tech Pursuit Full time

    Digital Business Analyst - Permanent - London (hybrid) We have an exciting opportunity for a Digital BA to join a growing retail company. You will support on customer facing projects including web, mobile & CRM. This is a hybrid role where you will need to travel to their London office 3 days a week. Attend / Lead workshops with internal stakeholders...