Apprentice Automotive Parts Advisor

3 weeks ago


Portsmouth Hampshire, United Kingdom Stellantis Apprenticeships Full time

We are seeking a dedicated individual to join Snows Peugeot Portsmouth as a Vehicle Parts Advisor Apprentice. This apprenticeship provides a unique opportunity to learn about vehicle parts management and customer service within the automotive industry. Under the guidance of experienced professionals, the apprentice will develop the essential skills and knowledge required to excel in the role of a parts advisor. This position is ideal for individuals passionate about automobiles, with a keen interest in parts identification, inventory management, and providing exceptional customer support.
Learn to identify and locate automotive parts using electronic catalogs, manuals, and computer systems.
Assist customers in-person, over the phone, and via email to fulfill their parts requirements and inquiries.
Receive, inspect, and organize incoming parts shipments, ensuring accuracy and quality control.
Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed.
Utilize point-of-sale systems to process transactions, generate invoices, and manage customer accounts.
Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions.
Uphold company policies and procedures regarding parts sales, returns, and exchanges.
Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness.
A standard workweek typically consists of 40 hours, scheduled from Monday to Friday, starting at 8:30 am and ending at 5:30 pm. Approximately 20% of your total work hours will be dedicated to ‘off-the-job’ training. This is a mixture of online classrooms and face-to-face learning at The Performance Academy in Coventry.
All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Coventry.
Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules.
Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognized qualification in the motor industry. This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network. Level 2 Customer Service Practitioner
All employers are required to pay, at least, The National Apprenticeship Wage.
Grade C/4 or above in Maths and English or equivalent.
Good computer skills for documentation and communication purposes.
Working towards or in possession of a valid driver’s license and clean driving record.
Joining our programme as a Vehicle Parts Advisor Apprentice offers a pathway to a rewarding career in the automotive industry.



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