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Senior Technical Support Engineer

2 months ago

Gloucestershire, United Kingdom Sopra Steria Limited Full time €35,000

Are you an IT Support Engineer looking to join an established team and be part of existing and future projects with the Defence and Security sector? You will have proven experience providing Software and Hardware support in a fast paced environment, providing hands-on knowledge with builds, support issues, systems updates and deployments.
This role requires on-site working, 5 days a week, in Gloucestershire.
Performing daily system checks (identify and resolve any issues with local infrastructure and remote hardware)
You will be ensuring ITIL service management processes are followed for all incident and change related activities.
Managing System Updates, through the deployment of new software releases (as and when available).
Managing the deployment of hardware updates and recalls (as and when necessary) to include testing of hardware, commissioning of hardware at new sites.
Review site surveys and establish suitability for deployment.
Ensuring asset management systems are kept up to date in line with the above activities.
Good working knowledge and experience of associated software engineering tools, techniques, methods within their specialist area.
Proven experience of working as a Software Engineer on small or medium sized software engineering projects.
Knowledge of conducting unit, link, integration testing and support UAT
Prepare implementation, conversion, and cutover plans.
Knowledge of Linux and Red Hat would be great, but not essential, there will be the opportunity to learn.
Project management experience
Employment Type: Full-time, Permanent
Cheltenham, on-site 5 days a week
Security Clearance Level: DV cleared or eligible to obtain DV clearance
Benefits: 25 days annual leave with the option to buy additional days, Health Cash Plan, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. Sopra Sterias Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the clients goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UKs most complex safety- and security-critical markets.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.
We havepartnered withVercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role.

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