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Catering Manager in a Hospital

1 month ago

Chesterfield Derbyshire, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

The Patient Catering Manager is responsible for managing the patient catering service at Chesterfield Royal Hospital.

The catering service provides breakfast, lunch, supper, snacks and beverages for approximately 560 patients each day.

All meals are prepared by the on-site third party provider, Sodexo and are served to patients by the Patient Catering team.

The post holder will have management responsibility for four catering supervisors and 80 Patient Catering Assistants. They will report directly to the Deputy Head of Facilities.

The Patient Catering Manager will also be responsible for HACCP systems and all legislative requirements.

Paramount to the role is the management of the third party catering supplier, which is currently Sodexo.
Ensuring patient catering services are delivered efficiently and effectively to include management of key contracts, budgets and KPIs.
# Ensuring compliance with external bodies and standards such as CQC, ERIC, PLACE, PAM, FOI requests, and Food Standards agency by taking the lead on benchmarking, data returns and compliance reporting.
# To performance manage Patient Catering Services against departmental targets and a range of KPI's, providing first line investigation and resolution of KPI performance issues on behalf of the Head of Facilities.
# Responsible for statutory and regulatory requirements within food safety/ HACCP and best practice.
# Generate and implement new ideas for innovation and service delivery and act as a catalyst for change management and implementation of continuous improvement initiatives across all areas of the directorate.
# Actively manage the quality of service delivery of the patient catering contract. Involve all key stakeholders in service reviews and service development as appropriate.
# Vigorously manage food quality ensuring high levels of patient satisfaction to enhance the patient experience.
# Responsibility for the management of Patient Service Supervisory team, inclusive of workload management, the production of rotas, training and development, appraisal, sickness absence monitoring, recruitment and issues related to grievance and disciplinary in accordance with Trust policies.

Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.

DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.

DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. Qualifications and Training
Leadership qualification Minimum Level 3 - ILM (or equivalent)
Specialist training in the leadership of change
Management qualification e.g. 1st line management
Financial/Budgetary trained
Specialist qualification in relation to facilities management and Food safety (degree level or working towards or relevant experience)
Proficient ability in IT systems including Microsoft Office suite Ability to produce work to RSA III standard
Level 3 Food Safety
Experience of developing and implementing performance management approaches i.e. Skills in data analysis
Experience of management and application continuous improvement and innovation techniques
Experience in managing multiple teams and delivering business support functions
Contract Management
Coaching and Mentoring
Production of business cases and Operational Service reports
Experience managing Patient Catering Services in an NHS organization

Good understanding and awareness change management techniques
IT skills in particular, Word, Excel
Advanced IT skills, in particular database management and systems management

Chesterfield Royal Hospital NHS Foundation Trust