Specialist Support Officer
4 days ago
Stova is an award-winning end-to-end event technology company, focused on creating innovative solutions for in-person, virtual and hybrid events and providing insight to event planners and organizers about the data driven behind their event. With every meeting and event, Stova creates transformative experiences that enable their clients, attendees, and sponsors to make valuable connections. Stova is eagerly seeking a new Client Support Specialist to join our growing team. In this role, you will work directly with our clients to provide technical and troubleshooting support on the usage of our award-winning event management software products with an emphasis on exceptional client service and teamwork. If you have a passion for helping others, learning and growing, you’ll love working with us
Provide client support and technical issue resolution for incoming requests via E-Mail, phone, on-line chat function and client support system
Provide guidance and support for the configuration of the client's platform
Provide training to clients in the use of system and system updates
Update training and support materials as necessary
Additional project and ad-hoc assignments
Bachelors degree or equivalent
~2+ years of experience in a software environment handling incoming client requests
~ Proficient in online software applications
~ HTML Knowledge
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