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Db Pension Consultant
4 months ago
The role would suit someone with at least two years’ experience in a fast-paced telephone-based collections environment, within a personal loans’ environment. They are setting up a new Operations office in Milton Keynes, their Head Office being in London. So you would initially be working from home, on a 6 months FTC basis. But once the office is opened you would be required to travel to their office in Milton Keynes up to 4 days a week. The team currently work Mon-Fri on a shift pattern between 8 - 6pm. Although currently on a 6 month contract there is a strong possibility of a perm position, but they cannot currently commit to that until the office is in place.
Responsible for day to do day collections activities (Inbound and Outbound phone and email).
* Take ownership of a portfolio of 500+ customers in early-stage arrears as well as short and long-term arrangements
* Ensuring compliance at all times with the requirements of the FCA guidance regarding debt Collections (including subsequent associated legislation)
* Contribute to the effectiveness of existing collections strategies and provide feedback on how they can be optimised
* Achieve collections targets whilst providing exceptional service to our customers
* Maintain and enhance our game-changing customer experience, by treating customers fairly and identifying vulnerability.
At least 2 years of experience in consumer debt collections
* Proven experience in a phone-based collection & customer service role (DCA or FCA preferred)
* In return, you will be working in a progressive and dynamic environment and rewarded with a fantastic benefits package including a matched contribution pension, medical cover and a highly competitive salary.
