Retail People Manager

2 days ago

Fife Scotland, United Kingdom Escape Recruitment Services Full time

Escape Recruitment Services Commercial Division are recruiting for our client, a well-known and successful national brand. We have an exceptional opportunity for an experienced People & Operations Manager for their retail store based in Fife.
You will be responsible for overseeing both the operational and people management functions of the store while driving sales growth and ensuring exceptional customer service. You’ll report directly to business stakeholders and play a key role in maintaining high standards in service delivery and store operations.

Sales & Customer Service
Work closely with business Stakeholders to execute the stores sales and growth strategy, identifying opportunities to increase sales revenue
Take ownership of the stores revenue sales target ensuring you meet personal and individual team targets
Motivate staff to support individual and store performance
Drive local and corporate sales campaigns and initiatives, ensuring team understanding and buy in
Resolve customer service issues and complaints
Effectively manage customer flow is managed in store
Provide regular updates and reports to business Stakeholders on store performance

Operations Management
Plan and manage a complex staff rota ensuring adequate store cover at all times
Communicate and update staff on store priorities and performance
Work closely with corporate partners to ensure consistency in store branding, policies etc
Ensure high standards throughout store
Control daily banking and cash handling following company processes
People Management
Manage and approve staff shift and holiday requests, ensuring minimum staffing levels are maintained
Conduct regularly staff performance reviews
Conduct staff training
Develop individual training and development plans for staff
Identify staff development opportunities and implement progression plans
Retail Experience: Strong people management background, ideally in a retail environment
Sales & Performance Management: Experience in managing sales revenue targets and KPIs
HR Knowledge: Familiarity with HR processes like performance reviews, disciplinaries, and grievances

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