Application Support Analyst

6 days ago

North Yorkshire, United Kingdom Jigsaw Full time

PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application Support Analyst to join the Application Support Team. Reporting to the Application Support Manager, the Application Support Analyst role would suit someone looking to build on their IT/Application support experience while working for one of the UKs fastest growing insurance businesses. The Schemes & Affinities division operate a number of digital customer-facing brands, offering a range of insurance products including Lifestyle, Motor, Pet, Childcare, Health & Wellbeing and Specialist Disability/Mobility.
The role will be working alongside the in-house Software Development team, Application Change team and external application vendors to deliver Application support. The successful candidate must be able to communicate across business units, build relationships with technical and non-technical stakeholders, and effectively support applications.
Attractive pay incentives are offered, along with a company smart phone that can be used for personal use.
This role will offer the successful candidate learning and development opportunities along with the ability to undertake professional qualifications. You will be provided with a supportive environment for your professional development and growth.
Act as the first point of call for all Application support issues ranging from 1stline to 2ndline
Resolve issues, troubleshoot, test and train users on multiple CRM systems using privileged access
Diagnose and resolve software incidents which occur, managing communication out to the business
Assist all end users with any software related issues when called upon
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; Accurately record, update and document requests using the Application Support helpdesk system
Update and create knowledge-base articles to document application support
Assisting in project activities
Act as a liaison between internal and external technical teams, facilitating effective communication and coordination during the support process.
Work in compliance and alignment with the Application Support processes.
Perform other duties required by the Application Support Manager or other senior management which are not included above, but which will be consistent with the role.

Experience working in a IT/Application support environment/team
Enthusiastic, driven, self-motivated with a focus on quality and delivering value
Creative, co-operative and collaborative

Degree in IT or similar experience
Intermediate database administration skills
Understanding of data protection risk and knowledge of the UK GDPR.
Experience with insurance policy administration and claim systems, such as Acturis, Applied, SSP or Aquarium Software
Knowledge and experience in digital teams, especially within insurance/financial services or other regulated business environments.

As well as a competitive salary we offer the following benefits -


Hybrid working with 3 days in the office and 2 days WFH
Competitive holiday allowance with the annual option to buy additional days
Company pension scheme
Enhanced maternity and paternity leave packages
A flexible benefits package which allows you to add additional benefits to your overall package
Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
Referral schemes
Discounted rates on PIB products
We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support,health screening, will writing, menopause support, books, stopping smoking and much more
We also offer a wide range of discounts includinga kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIBs carbon footprint.

PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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