Customer Contact Advisor, Porsche Experience Centre

2 weeks ago

Buckingham Buckinghamshire, United Kingdom Dekra Automotive Ltd Full time

Customer Contact Advisor - Porsche Experience Centre Location : Office based (Porsche Experience Centre Silverstone Circuit, Towcester, NN12 8GR)
5K per annum + Potential Annual Bonus of 10%
Contract : 37.5 Hours per week, Monday to Friday
Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme.
We are DEKRA Automotive, we have a incredible opportunity to support a luxury brand as our Customer Contact Advisor, you will be joining our global business employing over 44,000 employees in more than 50 countries on all five continents
In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.
As our Customer Contact Advisor, you will deliver a Porsche Experience to match the product by managing customer calls and Porsche Cars GB correspondence in line with the Porsche Experience Centre vision.
You will build relationships with everyone associated with the brand and deliver a professional level of service tailored to each individual customer's needs.
Accurately updating the Porsche Customer database (C@P) as required.
Processing payments via an online system.
Building up and continuously updating individual specialist knowledge in relation to the Porsche products and PCGB strategy.
Conducting Porsche Experience Centre reception duties on occasion.
Ability to demonstrate experience of working within a Customer Service environment
Ability to provide excellent customer service both over the telephone or face to face
No agencies please.

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