Senior Medical Aesthetitian

2 months ago

London, United Kingdom HUM2N Full time

Lead Medical Aesthetician Job Description & KPIs
HUM2N is one of the most innovative centres delivering health globally. This is a unique opportunity to be working alongside industry thought leaders in a futuristic centre that is at the cutting edge of driving preventive and personalised medicine forwards, with access to the latest modalities and a global clientele. 

Premium client care is at the heart of the business, where members and clients range from super-mums to royalty and all share a need for high performance. We help our members take control of their biology. 

The Lead Medical Aesthetician is a key role within the business, responsible for the client journey, clinical excellence and revenue generation. This is a multi-functional, fast paced and hands-on role with plenty of diverse responsibilities and opportunity for growth. 

Reporting to: Clinic Operations Manager 

Optimising all aspects of the client journey to drive growth and revenue (pre-clinic, in clinics, sales service delivery, aftercare, stakeholder engagement etc)
Documentation of all confidential patient information, medical record keeping, communication, imaging, consent etc 
Handling client complaints promptly and ensuring the most convenient resolution and client satisfaction
Have full understanding of the aesthetic/wellness/retail service and products to ensure client satisfaction
Training & Assessments for medical aesthetitians 
Lead the clinic therapist team and support in diary management for clinical therapists
Lead the clinic team to deliver high quality patient care 

Working in collaboration with the Medical Directors, clinical and operational team members to facilitate optimal treatment/service outcomes for the client 
Managing potential complications of minor surgical procedures, dermatological procedures, and medical wellness services e.g., IV ozone, hyperbaric, well woman/man check, nutrition etc 
Performing aesthetic procedures (minor surgery, injectables etc) and medical wellness procedures 
Pre-screen patients for their health, including medical history taking, medical symptom questionnaires, checking allergy status etc. 
Administer Intravenous medicines, phlebotomy, cryotherapy, and other treatments, maintaining a high standard of hygiene and patient safety 

Deliver concierge/remote delivery of IVs, phlebotomy, as business requires, including for events and home visits. 
Train and upskill team members through assessments and training for driving clinical excellence in areas of competence.
Counsel and educate patients on appropriate self-care management, preventive interventions, wellness programs, etc.
Maintain cleanliness and orderliness of treatment rooms and clinical areas.
Implement and keep up to date with policies and clinical procedures. 
Conduct audits/ checks as per the clinic audit schedule (including but not limited to do daily checklists, fridge temperature, emergency equipment, medication, infection control, hand hygiene, machine safety checks) in accordance with CQC/Health & Safety regulations.
Assist management in CQC compliance to comply with CQC regulatory framework to achieve ‘outstanding’ status.
Resolve clinic related issues in a timely manner (IT, building, customer, staff etc.) 
Maintain the strictest of confidentiality (written, oral and electronic) and ensure compliance with the Data Protection Act 1998.
Document all patient information in the medical record in a timely and accurate manner.
Attend staff meetings and take responsibility for personal ongoing education.
Promote the HUM2N public image both within and outside the practice, consistent with the high-quality health services provided.
Help to maintain clinic maintenance and presentation is of the highest cleanliness and standard at all times.
Manage appointment bookings, cancellations, and rescheduling using our clinic management software.
Respond to client inquiries via phone, email, or in person, ensuring timely and accurate information.
Assist with administrative tasks, including filing, data entry, and maintaining client records.
Participate in team meetings and contribute to the ongoing improvement of our clinic's services.
Motivated to onboard effective sales and education training provided with self-discipline to carry out further personal reading to achieve targets 
Independent and motivated in managing sales performance; Aesthetic Qualification –Level 2/3 NVQ in Beauty Therapy or VTCT level 3/or 4
IV cannulation & phlebotomy competency

Minimum 5 year experience in Cosmetics/aesthetics/wellness industry 
Job Type: Full-time
Bachelor's
Medical Aesthetician: 5 years

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