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Team Leader

1 month ago

Tonbridge Kent, United Kingdom Triumph Consultants Ltd Full time

Temporary Team Leader (Centra) - Regional

Reference no: CLA TCL 0008 BFB3 / 1

Pay Rate: £13.18 per hour PAYE

37 Monday – Friday, normal working hours

This opening assignment is for 3 months

City: TONBRIDGE

Enhanced DBS disclosure required

Lead by example coaching, motivating and assisting the team to deliver support services of exceptional quality which meet the needs of individual customers and stakeholders whilst exceeding performance targets. Deputise in the absence of the Project Manager to ensure continuous delivery in all aspects of the service.

Key Responsibilities:

  • Support the Project Manager to ensure the terms of commissioned contracts and service specifications are met.
  • Take day to day responsibility for appropriate support hours being delivered to customers in both accommodation and community services. And that these are recorded and evidenced in line with commissioning requirements.
  • Ensure team rotas are effectively managed and adequate cover is provided for all accommodation schemes and community services.
  • Manage and monitor an efficient, timely and fair referrals process.
  • Establish and maintain a wide range of effective, professional relationships with local relevant agencies and stakeholders.
  • Support the team to carry out appropriate customer needs and risk assessments and develop customer centred support plans.
  • Support the team to maintain and regularly review support plans, risk assessments and risk management plans.
  • Promote a positive, ‘can-do’ customer-focused culture in the team.
  • Encourage, enable and support the facilitation of customer involvement as well as offering opportunities for customers to help shape the services we provide.
  • Develop and maintain your own appropriate professional relationships with customers. Lead by example and monitor team behaviours to ensure robust professional boundaries and high standards of work practice are maintained.

NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do no t offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

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