Senior Reliability Engineer

4 weeks ago


Ireland, United Kingdom Teleport Full time

Mar 26, 2024 - Teleport is hiring a remote Senior Customer Reliability Engineer. Teleport is the market leader in Identity-Native Infrastructure Access Management. The problem is that most rely on outdated access solutions that use passwords and other shared secrets which are #1 source of data breach. By replacing insecure shared secrets like passwords, keys and tokens with true identity based on biometrics and security modules, Teleport delivers phishing-proof zero trust for every engineer and service connected to a company's global infrastructure.
We are headquartered in Oakland, California, but embrace a remote-first work culture for many roles.
5000 America's Fastest Growing Private Company", "2022 Certified Great Place to Work" and Comparably's 2022 "Best Company Culture; Best CEOs for Diversity; Best Perks & Benefits and Best Compensation" award.
As a member of the engineering team, a Customer Reliability Engineer is responsible for providing technical assistance to customers who are implementing, operating, and maintaining our software solutions, on-prem or in the cloud. This is a remote role for people based in Ireland or the United Kingdom. This position reporting to our VP Engineering.
You will work directly with our customers to provide guidance and planning during onboarding, triage and debugging of technical issues, develop and maintain customer training programs, and assist the product team by capturing product feedback. Day to day, you will lead and participate in customer support interactions via ticket, chat, and video. As our company grows, and we launch new offerings, the requirements of this position may shift.
Basic programming skills in Python or Golang.
Strong understanding of modern deployment stack, including Ansible and Kubernetes.
AWS, GCP, Azure.
Strong Linux server administration skills.
Exceptional server-side software troubleshooting, testing, and debugging skills.
Provide remote Technical Support to Teleport customers and partners.
g Docker, Kubernetes, AWS, Azure, GCP)
Develop and enhance tools for analyzing logs, stats and performance data collected within Teleport.
Design, define and document support processes, training and knowledge-base articles for customer and internal consumption.
Able to efficiently and effectively communicate with Customer and our internal Devops team in order to re-architecture complex customer environments.
You will join 30 minute intro call and we will walk you through the compensation, interview process and requirements.
The setup includes Linux VMs on cloud with Etcd, Nginx and a set of networking, performance and system errors we introduced in the system.
Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.
Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at
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