Client Services Manager Care Home

4 weeks ago

Coventry, United Kingdom Loyalty Logistix Ltd Full time

Job Description Join our team at Loyalty Logistix: Client Services Manager Role

Location: UK-based, with a hybrid working model including 2 - 3 days per week at our Client Global HQ in Warwickshire.
Work schedule: Full time, 40 hours per week, Monday - Friday.
Salary: Competitive, includes a car allowance and comprehensive benefits.
Contract type: Permanent.

Why Loyalty Logistix?
At Loyalty Logistix we believe that true loyalty comes from a deep understanding of the customer behind the data. We’re committed to transforming interactions into opportunities for building loyalty and lasting relationships that make every customer a lifelong advocate.

Our OEM programmes help our automotive clients unlock the true potential of the data that lies within the systems across their retailer networks. These programmes can span every touch point that customers have with the brand throughout their ownership experience and extend to reach the opportunities from sales of genuine parts into the aftermarket. As the services vary by client and by market, you could have the opportunity to help shape and manage these programmes, working alongside and as an integral part of our client’s customer experience teams to deliver the insights and outcomes that will help them drive loyalty.

Role Overview
As a result of recent growth, we are looking to fill roles with two global prestige automotive clients. Both roles will be UK-based and will require spending at least two days each week at client’s global headquarters in Cheshire or Warwickshire respectively, where you will work alongside the client teams. Hybrid working from home will be mixed with working on-site with client teams and there is also the opportunity of regular travel to visit retailers and national sales companies throughout their worldwide network.

The Client Services Manager will be responsible for all key account management and business development activities, enhancing our partnership and building the value of Loyalty Logistix within our client’s loyalty and retention strategies.

Key responsibilities:
Design and deliver programmes that help drive loyalty and retention.
Support clients with clear and consistent account management.
Prioritise key client deliverables with the Loyalty Logistix team and set realistic expectations.
Drive revenue growth by maximising client value and delivering innovative solutions.
Liaise with client’s regional teams, markets, and retailers to optimise value from all programmes across markets.
Offer consultancy services by sharing industry insight and best practices to benefit new and current projects.
Work collaboratively with our team to provide expert analysis of programme data.
Become a valued member of the client team, bringing expertise and industry best practices.

About you:
You’re an excellent communicator who enjoys working flexibly in broad and diverse team environments. Your extensive experience in the automotive business covers sales, aftersales, and parts disciplines, spanning both manufacturer and retail channels.

We expect the successful candidate for this role to also have:
Strong analytical skills, capable of bringing data to life at any level.
Excellent project management skills, ready to set priorities that suit client needs.
In-depth knowledge of retailer operations, particularly in aftersales.
Build strong relationships with key stakeholders.
A readiness to work with markets and teams across the globe.
Experience leading tender and contract discussions with key decision makers.
Demonstrate flexibility to adopt dynamic changes to objectives.
A commitment to represent the client business and OEM brand as well as Loyalty Logistix when visiting retailers and markets.

What’s in it for you?
Joining Loyalty Logistix means becoming part of a dynamic, agile, and fun team where you can make a genuine difference. These roles offer the excitement of working within some of the world’s most iconic automotive brands, integrating you into their teams. Our success has and continues to be delivered through the empowerment and trust we have in our team.

You’ll enjoy:
Competitive salary and car allowance.
25 days annual leave, plus Bank Holidays.
Pension plan.
Vitality health care scheme.
Great team culture.
Opportunities for international travel.

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