Specialist Resettlement Coordinator

2 weeks ago

Enfield Greater London, United Kingdom CRA GROUP LIMITED Full time

2-3 months contract with a North London based Local Authority

Job Summary:

· The Resettlement Team help to rehouse people coming out of prisons and hospitals.

· The role involves completing assessments in line with homelessness legislation, issuing notification and decision letters, completing Personal Housing Plans and moving vulnerable people into suitable accommodation.

Key Duties/Accountabilities:

· To provide excellent customer service to homeless applicants and key partners.

· To provide specialist homelessness casework to single applicants with complex support needs leaving institutions, ensuring that all aspects of casework are carried out in accordance with legislation, strategies, policies and initiatives set out at the national, regional and local level – through effective and regular case work supervision, advice, guidance and support.

· Collaborate with internal and external partners to improve outcomes for single homeless applicants with complex needs and housing needs.

· Contribute to embedding safeguarding best practice across the wider Housing Advisory Service.

· Contribute to the development of the Homeless Casework Service and wider Housing Advisory Service.

· To ensure our duties under the Homelessness Reduction Act are met, delivering a proactive person centred, outcome focused and end to end case management approach.

· To undertake comprehensive assessments that lead to focused and co-produced Personal Housing Plans (PHP) for each applicant.

· To assess applicants under the prevention and relief duties, issue S.184 final decision letters, ensuring effective communication and management of expectations with customers.

· As appropriate, undertake the assessment and completion of high-quality risk management plans for applicants utilising information from a range of stakeholders and the applicant themselves.

· To minimise risk by identifying, reporting, and following up any safeguarding concerns.

· Possess and maintain an ongoing in-depth knowledge of relevant welfare and housing legislation and the Council’s statutory housing duties, policies, and procedures.

· Provide advice and guidance to applicants by responding effectively and efficiently to enquiries maintaining the highest standards of professionalism and customer care.

· Create and maintain accurate, GDPR compliant client records and notes of all casework activities and decisions through both manual and IT recording systems.

· Coordinate the provision of services and support for applicants in line with the PHP, liaising with other teams and both internal and external services.

· Attend various multi-agency meetings as required such as discharge planning meetings and MAPPA (multi-agency public protection arrangement) meetings.

Essential Experience Required:

· The ideal candidate will have experience within housing, dealing with vulnerable people and working under The Homelessness Reduction Act 2017.

· Significant experience of providing specialist homelessness casework to single homeless applicants with more complex needs, such as applicants leaving institutions including prisons and hospitals.

· Significant experience of working collaboratively to improve outcomes for single homeless applicants with more complex needs, such as applicants leaving institutions.

· Ability and experience to consistently deliver high levels of customer service to single homeless applicants with more complex needs.

· Ability and experience of ensuring all aspects of casework is carried out in accordance with legislation, strategies policies and initiatives set out at the national, regional and local level.

· Ability and experience of consistently achieving performance objectives in the provision of specialist homelessness casework.

· Ability to contribute to the identification, dissemination and embedding of existing and emerging best practice within the team, and across the wider Housing Advisory Service.

· Ability to effectively communicate with a range of stakeholders, including applicants, members, partners, and so on.

· Significant knowledge of welfare, homelessness and housing policy, strategies, legislation, and case law, and its implementation within a statutory homelessness service.

· Significant knowledge of safeguarding best practice, including policy, strategies, legislation, and case law, and its implementation within a statutory homelessness service.

The closing date for this position is Monday 20/05/2024.

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