Training and Quality Lead

3 weeks ago


England, United Kingdom Moss Full time

Moss is an editor for men, providing a versatile range of menswear. By drawing upon our 171 years of tailoring experience, we give in-depth knowledge and suiting expertise - adapting the latest trends whilst staying true to our heritage. As a brand we inspire and guide, helping men feel amazing whatever the occasion.
You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. Your dedication to exceed customer expectations will support the overall store KPI’s and performance.

You will be accountable for opening and closing the store in the absence of management
Actively greets, assists, and sells in a professional and passionate method that reflects and promotes our Brand Values.
You have strong product knowledge and understand our Brand’s Omni-Channel strategy including social channels for all our services; You will be aware of external opportunities that could improve store performance and provide the best customer experience that actively promotes feedback from Feefo and Trust Pilot.
You will assist store management with high level of stockroom/back area housekeeping including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
You will support store management with the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.

Passion for our product and promote the brand in a positive, proactive manner.
Sartorially presentable, represents the Brand.

Refer a Friend: we recognise and reward successful recommendations and referrals for Managers with a £500 bonus
Employee discount: 70% discount across all our stores
Discounted Gym Membership with PureGym
Access to Moss Learning: online learning platform at your fingertips
Employee Hub: an easy access on the go to everything relating to employee benefits, recognition and wellbeing and company updates
New Baby Gift
Season Ticket Loan
Cycle to Work
Life Insurance

We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are recruiting and delivering training in our organization, which our colleagues will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences.



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