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Application Support Analyst

2 months ago

England, United Kingdom SLR Consulting Full time

Our business is a global leader in environmental and advisory solutions; we are actively seeking an experienced Application Support Analyst for our Global IT Business Systems Team. With your technical knowledge and customer-first mindset, you'll offer top-tier support, enhancing user experience and system capabilities.

By working with diverse units, you'll drive enhancement efforts, ensuring the software environment's stability, efficiency, and regulatory adherence.

SLR are global leaders in environmental and advisory solutions helping our clients achieve their sustainability goals. We are a consultancy with over 3,000 staff across 6 regions, including over 1,000 in Europe. providing a collaborative and supportive environment for professional development.

Along with competitive salaries, our staff enjoy a comprehensive benefits package with a company pension plus excellent healthcare offering, travel and life insurance, critical illness cover and a structured career framework with regular reviews offering outstanding opportunities for progression. Alongside 25 days' annual leave, SLR offer flexible, agile and hybrid working which enables staff to tailor hours worked around core hours, and our family friendly policies help balance the needs of professional and family life.

Within a matrix-managed environment, you will have global responsibilities within a small team responsible for all aspects of Application Support for our critical business systems:

Application Support, Collaboration and Teamwork:

• Play a pivotal role within the Global IT Team, providing global support to business users for critical systems
o Implement a structured feedback system post-training to refine and adapt content to our team's evolving needs
o Identify individual strengths and growth areas among users, offering tailored support and training sessions that cater to each user's unique needs

Harness your technical abilities and in-depth business process understanding to emerge as a Subject Matter Expert (SME) in core systems such as Risk Management, Finance and Project ERP, HR, and Training platforms
• Utilise technical expertise in SQL databases, relational database reporting, and workflow tools like SharePoint to manage and optimise data and processes
• We're looking for professionals with strong technical skills, dedication to outstanding customer service, and extensive experience supporting essential business systems. In this position, you'll ensure the stability and efficiency of our critical systems globally, managing technical support and aiding users to optimise the use of systems.

Extensive expertise overseeing end-user Application Support for critical business systems, specifically within finance, HR, and risk management domains
Proficiency in areas such as configuration management, identity and access management, active directory, collaboration platforms, and other M365-based services such as Power Automate, SharePoint and Teams
Mastery of data analysis using tools like Excel and an advanced skill set in Microsoft SQL development

Diversity, Equity, and Inclusion at SLR

Through our Regional DE&I Committees, Global Council and Employee Networks, we foster an inclusive environment where all individuals regardless of their background can thrive.

As a Disability Confident Committed employer, we seek to ensure all applicants have equitable support when applying to SLR.