IT Project Analyst

2 weeks ago

Colchester Essex, United Kingdom TrustFord Full time

We love what we do, we’re proud of our brand and excited for the future.

TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. One of the most famous brands in the world, we have a long history to be proud of and a secure and exciting future to look forward to. We love what we do – whether that’s working with incredible cars and vehicles, driving the standard in customer care, or helping our business invest and innovate in new areas.

The major responsibility of this role is to provide support to the European Systems Manager, proactively manage the network Infrastructure systems utilised within the business. To provide IT Service Support for escalated issues. To further develop, install, configure, and maintain all components of the systems infrastructure.

Duties and Responsibilities:

  • Maintenance of discounts in all PartsPlus Markets ensuring compliance to PartsPlus Policies and Procedures.
  • Testing of all systems with any new developments,
  • Primary contact to Ford Motor company for PartsPlus integrated system in the event of testing
  • Primary contact to Ford Motor company for PartsPlus integrated system in the event of any data feed errors,
  • Support the investigation of inventory misalignment between PartsPlus and Ford Systems
  • Ensuring training portal and company policies and procedures are aligned in each country.
  • Support in creating any required reports in each system to support the business.
  • Support local markets with any process improvement requirements.
  • Monitoring and responding to email requests in a timely manner.
  • Any other adhoc tasks that support the Central PartsPlus team.
  • Manage and maintain a consistent change management process, recording, and implementing change requests as required
  • Provide documentation, training, and guidance as required by the department or our internal customers
  • Analyse, troubleshoot and resolve problems.
  • Work with vendors to resolve complex system based problems.
  • Maintain central documentation
  • Provide IT Systems escalated calls
  • Provide day to day management, guidance and coaching

Technical Development and Maintenance

  • Undertake defined, regular audit and maintenance tasks along with general technical housekeeping.
  • Further develop your diagnostic skills
  • Ensure that all relevant documentation is being completed correctly and completely.

Required Skills

  • Ability to travel within UK and other European countries (

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