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Tour Manager

4 months ago

Crawley West Sussex, United Kingdom Saga Group Full time

Here at Saga Travel Group, we are already planning for 2025 and beyond Due to this expansion, we are growing the team of Tour Managers who run our Titan Travel branded escorted tours.

Titan is an award-winning tour operator; the UKs leading escorted holiday company, established for over 45 years. Across our portfolio of holidays, we tailor unique experiences for small intimate groups of travellers or larger tours of 40 plus.

Our itineraries are carefully planned to range from rail journeys, cruises, small-group adventures and trips exclusively for solo travellers.

Joining us as one of our valued Tour Managers you will be responsible for the smooth running of the tour, ensuring that all our customers enjoy a pleasurable and memorable holiday by creating and delivering exceptional customer service and support. Youll be key to delivering exceptional experiences for every single one of our customers.

If you have a passion for people plus a passion for travel, then apply with your CV today.

We will review your location preferences in the application portal and available times of the year you can be a Tour Manager for us.

** Due to the nature of our collection of Tours we cannot guarantee we have the exact location you may be wanting to work. Some of the Tours we operate could require our Tour Managers to have the language skill and local knowledge of the area. You may already be based overseas, or you could be based in the UK and willing to travel with the group.

***Contract type; self-employed. ( costs for travel, accommodation and food covered.)

Role Responsibility

Our Tour Managers are responsible for ensuring customers arrive as a customer and leave as a friend. You will need to be able to immerse yourself into the local culture and see beyond the main sites and attractions. As a Tour Manager you are the face of the business bringing the holiday alive

The main areas of your responsibility will be to;

  • Enhance the overall holiday experience by providing unique and exclusive customer experiences, ensuring our customers have a truly memorable holiday.
  • Facilitate a social atmosphere throughout our customers holiday, where everyone is encouraged to be involved.
  • Research the itinerary in depth, consider any local events that may be occurring during your time there to capture the essence of the region.
  • Ensure that the itinerary runs as advertised in the brochure and to the passenger itinerary and record any inaccuracies.
  • Handle any customers complaints, acting promptly and taking all reasonable steps to rectify matters in the moment.
  • Add value to the tour group, get to know your customers, understand why they are on tour and ensure you create exceptional experiences they will never forget
  • Fully prioritise the customer, they are forefront of every decision-making process.
  • Record all quality issues during the Tour and liaise with the Duty Office as necessary.
  • Assist and provide full support with customer illness, accident, death, repatriation and liaise with the insurance company and head office as necessary.
  • Ensure all hotels are ready for our customers arrival confirming that everything is in place including specific customer requests.
  • Meet and greet customers at airport arrivals and departures where required.
  • Actively sell optional excursions on tour to enhance the customer experience.
  • Maintain strong relationships with all our suppliers to ensure good service levels are maintained.
  • Guide excursions where necessary, ensuring the commentary is clear and well researched.
  • Ensure all accounting paperwork and necessary reporting forms are completed in a timely and accurate manner.
The Ideal Candidate

Ideally you will have previously worked as a Tour Guide / Tour Manager / Holiday Representative and be available to work the full term of one of our tours at a location preference or where you have previously gained comprehensive and insightful knowledge of local custom and culture.

You will also need to demonstrate the following skills;

  • Can identify any potential issues and resolve any problems before the customer is even aware.
  • Be able to work independently, under pressure and use your own initiative.
  • Confident and clear decision-making skills.
  • Be a natural strong inclusive leader.
  • Naturally sociable, able to communicate at all levels.
  • Enjoys being able to look after customers and promote an unforgettable experience.
  • A confident public speaker with excellent presenting skills.
  • Demonstrate capability with IT.
  • Other language skills.
  • Advanced local knowledge in one of these countries or continents; Europe, Canada, America, Southern America, Asia, Australia or New Zealand
Package Description

Tour Managers - Overseas

Salary Self Employed Day rate DOE

Length of Contract depending on length of Tour

Various Locations Long/ Short Haul

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

Saga does not accept agency CVs unless specifically engagedonthe role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

Salary Day Rate depends on experience and location of Tour

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