ERP / IT Systems Support Administrator

2 weeks ago

Hammersmith Greater London, United Kingdom Infinite Talent Full time

ERP Systems Administrator / IT Systems & Support Analyst

£40,000 Salary - Permanent Role

Hammersmith, London - Hybrid - 3 Days on-site & 2 Days remote

At Infinite Talent we are currently working alongside a leading retail brand who are currently looking for a motivated IT professional to join their team and contribute to the success of their organisation. If you are passionate about technology, possess strong problem-solving skills, and thrive in a collaborative environment, we encourage you to apply and become a valuable member of their team.

KEY RESPONSIBILITIES:

  • Working closely with Supply Chain Operations and Finance associates to address technical issues and support-related queries. This likely includes troubleshooting of integration issues as they arrive.
  • Regular maintenance and tasks required on their in-house ERP application. This includes user account management, testing new software releases and fixes to existing systems.
  • Facilitate end-user IT training (primarily ERP) through in-person sessions, with additional virtual sessions to support colleagues based in the US and Hungary.
  • Roll out the implementation of an internal ticketing system, as well as ongoing management and prioritisation of tickets based on importance and ease of implementation.
  • Technical lead for business continuous improvement/projects, the Technical Analyst will spearhead initiatives such as improvements in the direct-to-consumer selling platform.
  • Collaboration and communication with internal and external stakeholders on IT matters i.e. system issues / upgrades / ongoing tickets.
  • Support end-users in creating and managing business reports, primarily using MS Office applications, ensuring the accuracy and relevance of business insights.
  • Lead the creation of SOP documentation relating to the core activities / processes within the ERP application.

If this role sounds of interest and you have the skills and experience needed, please send your CV directly to Charlie@infinitetalent.co.uk for consideration.

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