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Senior Service Delivery Manager

1 month ago

London, United Kingdom FE fundinfo Full time

FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Head of Service Delivery to join our team in London.
Our Client Delivery Team is responsible for the implementation of our products and platforms. They also provide programme and project management capability for large scale deliveries. As the Head of Service Delivery you will be responsible for formulating, executing and monitoring key processes that govern how we deliver projects, programmes and change more generally.
You will be responsible for ensuring a high-quality client onboarding experience from post-sales to go-live across our global client base and for significantly improving our SLAs and KPIs in collaboration with our C-suite.
Your key responsibilities as a Head of Service Delivery will include:
Define and then own the end to end delivery process enabling clients to be onboarded onto FE fundinfo's various platforms.
Own client relationships at an executive level managing stakeholders throughout the post-sales and on-boarding life cycle and acting as a point of escalation.
Understand the commercial context of a delivery and manage to positive commercial outcomes.
Build out the delivery team to meet the changing needs of our customers.
Use your leadership ability to influence and drive outcomes without direct authority, engaging team members in a cross-functional virtual environment.
Manage cross-functional teams in geographically dispersed workforce, including delegation of authority to supporting PMs with broader program-view coordination.
Analyse root cause issues, problem solve and provide key recommendations for implementation process improvements.
Support pre-sales engagements to accelerate sales opportunities.
People leadership and team cohesion - instilling confidence, fostering collaboration, and providing clear direction to achieve project goals. Align project delivery with the organisation's overall objectives.
Manage the cost of delivery and ensure projects delivered within budget.
To join us as a Head of Service Delivery, you will need the following skills and experience:
You must have extensive project management, client management and delivery experience at a senior level, managing complex, large scale and concurrent projects.
You must have solid experience managing service delivery to external clients.
You must be skilled in Agile methodologies.
You must have service delivery experience within the finance industry specifically, funds/investments preferably.
You must be an experienced people manager with the ability to inspire and lead a high performance team.
You must have experience in governing projects from a time, cost and quality perspective ensuring quality of outcome for the client is delivered via the right delivery method and contracting mechanisms.
You will have exceptional stakeholder management skills with the ability to build and nurture internal networks.
You must have excellent verbal and written communication skills in English.
You will ideally have further language skills in French or German, however this isn't a must.
By joining the team at FE fundinfo as a Head of Service Delivery, you will be offered the following:
~25 days annual leave (option to buy an additional 5 days per year)
~ Enhanced paternity, maternity, and shared parental leave
~ Pension scheme
~ Health cover
~ Discounted gym memberships
~ Bike to Work scheme
~ A sustainable business that cares for the environment and our communities
Opportunities to give back to local communities through volunteer days
Versatile work options to support your unique work-life balance
Options to join and lead diversity and inclusion initiatives
Invitations to office social events and sports activities
Apply today for immediate consideration and we will endeavour to get back to you within 5 working days.

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