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Supervisor- 40 hours per week

2 months ago


United Kingdom Gray Dawes Travel Full time

Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, The Netherlands, Australia and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving.
With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we’re not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We’re there as an extension of our clients’ own organisations – their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives. Want to be part of a multi-award-winning global travel management company and work remotely? Our people are at the heart of our business and we’re recruiting for an experienced Team Supervisor to join our Out of Hours team working on a remote basis from home. We are looking for a Teams Supervisor to work 40 hours per week, in co-ordination with our other Team Supervisor, on shift patterns working weekends between the hours of 7am – 12 midnight and evenings Monday – Friday between the hours of 5pm – 12 midnight. Set and communicate operational service standards in accordance with company policy and objectives. Day to day operational running of the team including absences, rota and holidays.
Identify and agree individual and team service targets and performance objectives that will support the business in achieving its overall business goals.
Monitor and review all performance indicators, taking appropriate action when performance standards are not achieved.
Establish and implement best operational working practices, policies and processes, ensuring that they are documented, monitored, reviewed and developed.
Work closely with all Account Managers to continually review and improve service standards to clients.
Measure and report on the performance of your team against client Service Level Agreements, making recommendations for improvements.
You’ll be a motivated, passionate individual who has previous experience of working in business travel.
Thorough knowledge and understanding of how corporate travel fares are built.
You’ll have an excellent telephone manner, excellent verbal reasoning skills and great attention to detail.
Able to interpret and report on data.
We encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. Competitive annual leave plus bank holidays
· Hybrid Working
· Group Life Cover
· EAP Scheme
· Pension Scheme
· Travel Discounts
· Shopping discounts
· Christmas Savings Scheme
· Season Ticket Loans