Customer Success Manager

4 weeks ago

Covent Garden Greater London, United Kingdom Twentyfour Recruitment Ltd Full time

A successful and growing Software company in London are seeking a Customer Success Manager to join their team on a permanent basis. This role will be working alongside the Head of Customer Success and will involve managing the entire lifecycle of a particular segment of Enterprise clients and will shaping the success strategy to build a team and grow from within. The ideal candidate must have a background and experience working in Sales and Success, and in an international SaaS, Web or Tech company. Key Duties:

  • Develop and manage strong relationships with a large number of clients to understand their needs and challenges
  • Be the main point of contact and liaison between clients and internal teams
  • Take on new accounts, onboard and adopt processes, increasing product usage within their organisations
  • Empower and work with clients to align their goals and challenges with the company’s solutions
  • Lead online Webinars and demos to educate clients on product features and best practices
  • Work proactively to ensure clients know the full potential of the company and seek opportunities to optimize usage
  • Implement strategies to reduce churn and identify at risk clients
  • Develop retention plans
Key Skills:
  • 3 years + experience in Sales & Success
  • Experience working for an international SaaS, Web or Tech company
  • Excellent communication skills
  • Strong organisational skills
  • Ability to take initiative and self-motivated
TwentyFour Recruitment is an equal opportunity employer. If your skill set and experience match the above ad then please apply today and if your CV is shortlisted a consultant will contact you to discuss the next stage of the recruitment process

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