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Project Support Coordinator
4 months ago
We are pleased to be supporting our Horley based client who are seeking a Project Support Coordinator to join their growing team. This is a fantastic opportunity for someone with at least 6 months commercial office experience who is looking to take that next step in their career
You will be joining a fast-growing technology-based business that has built a market leading position in the provision of energy data and services with a proven track record for constant innovation.
Salary: £22,000 to £24,000 depending on experience
Hours: 35 hours per week, Monday to Friday, 9am-5pm
Location: Horley Office, with hybrid option available after training (2 days in the office as a minimum)
Pension match scheme, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Simply Health Plan - health/legal/counselling, award bonus, Season Ticket Loans/transport support, Company social activities inc. Youll ill be providing an excellent standard of customer support in the installation and maintenance of utilities and ensure all relevant key performance indicators are followed. You will be working within a team of 22 members in the Project Delivery and Support team liaising with customers, suppliers and third-party contractors to ensure the smooth operation and management of project deliveries - installations, swaps, appointments and de-appointments - for energy supplies.
Provide consistently helpful, efficient and courteous customer support via telephone and email as required
* Fully manage allocated utility installation or maintenance logs using the CRM database, actioning, reviewing and responding to all areas of individual responsibility in line with Project Delivery and Support procedures
* Manage Project Delivery and Support mailbox, taking ownership of allocated logs and prioritizing workload
* Identify improvements in service through building and understanding customer requirements, problem solving, sharing knowledge and suggesting continual improvements within the team
* Resolve customer queries and complaints following procedures, making succinct, accurate notes of all completed actions on CRM
* Proactive use of telephone and follow up with emails to maintain clear audit trail at all times
Supportive and helpful team player with a flexible and positive attitude.
* Good interpersonal and rapport-building abilities.
* Intermediate knowledge of Excel, Word and Outlook.
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