Senior Manager, Commercial Operations

2 weeks ago


London, United Kingdom Ballymore Group Full time

Operations Manager - Permanent - Nine Elms, SW11

Hours: 40 per week, 08.30pm Monday to Friday

To have day to day responsibility for the management and supervision of the in-house staff and oversee the work of the in-house operations teams and external contractors.

* To support the development of activities to enhance the lifestyle of residents based around the communal facilities.

* To liaise with the Property Director in respect of expenditure to ensure maximum value for money.

* Day to day responsibility for the management of directly employed staff (liaise with Senior Management Team where appropriate). ensuring the Property Manager is aware at all times.

* Ensure action is taken by Senior Management where issues such as breaches of discipline/H&S are observed in respect of staff/contractors working on the development.

* Deal with queries from lessees in relation to breaches of leases or estate regulations and report major breaches to the Property Manager.

* Sign off work on the resident’s website and newsletter created by the FM and RSM, check regularly for feedback and respond accordingly.

* Maintain close working relationships and clear/open lines of communication with, residential lessees, tenants, commercial tenants, registered social landlords and management & tenant liaison representatives and keep a log of all meetings (agenda/minutes etc)

* Provide operational information to the Property Manager as required supporting the preparation of the annual service charge budget. Oversee the H&S training programme for all staff in conjunction with the HR department.

* Ensure that in-house and external service providers are compliant and working within the estate and corporate H&S frameworks.

* Have a key involvement in disaster recovery, emergency response and contingency planning.

* Develop and maintain links with local stakeholders such as emergency services, local authority departments etc.

Knowledge of legislation and case law pertinent to the operational aspects of estates management e.g. building regulations and health & safety.

* Ability to effectively communicate and work in partnership with managers, colleagues, residents, and contractors.

* Ability to manage teams (to deliver key areas related to job profile) and monitor and review performance.

* Demonstrate commercial awareness and the ability to ensure value for money and the effective use of resources.

*



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