Implementation Consultant, Property Management Software

1 month ago

Windsor Berkshire, United Kingdom Agilysys, Inc. Full time

Job Description: Senior Implementation Consultant , Agilysys EMEA
About Agilysys :
Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premises guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS), property management (PMS), inventory and p rocurement, payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings, and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth, and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, Oceana, and India with headquarters located in Alpharetta, GA .
Key Goals and Performance Expectations:
The Senior Implementation Consultant performs onsite installation and training services for implementation of Agilysys software and resold hardware products. The role will primarily operate as an established Project Lead and/or 2nd lead to a Project Manager and may be positioned to lead portions of a project as part of a project team during an installation engagement. The Senior Implementation Consultant must be able to efficiently manage the planning and communication of assigned project tasks, communicate professionally to co-workers, project stake holders and customers, learn new products and processes quickly, balance multiple priorities, and develop a solid understanding of Agilysys products (hardware and software) in all vertical markets.
Key Requirements
Consult with Project Management regarding operational considerations and configuration of systems to support customer requirements.
Make recommendations to utilize full advantages of Agilysys product line while maximizing operational efficiencies.
Identify and manage project scope.
Ensure that project documentation is sufficient and clear and concise to ensure that all parties are aware of required project tasks and milestones.
Work with Project Management to manage project risks and establish effective communication plan for escalation process; provide solutions for issues resulting in project scope change.
Gather site requirements, review, and recommend operational design as it pertains to installation preparedness to Project Management.
Configure and test system configuration in order to maximize efficiency and provide operational consistency.
Work with Project Management and Integration Team to ensure all applicable interfaces and integration components are scheduled and tested.
Prepare training materials and conduct training sessions.
Live monitor operations by providing end user assistance for the various business cases where the Agilysys product line is implemented.
Coordinate with the client teams to develop processes, procedures, and documentation to enhance our implementation and training services.
Develop detailed project documentation upon completion of project to ensure that the Customer Care team has all relevant information to handle support for client going forward.
Assist with field technical product support, installations and repairs or maintenance tasks of technology products.
Resolve customer technical issues and answer question s .
Record and track system issues and resolutions.
Monitor EMEA support tickets to ensure SLA’s are met.
Review and track open support cases till closure. Liaise with support teams and utilize escalation processes for EMEA support tickets as required.
Keep abreast of software releases, new features and functionality.
Assist Sales Teams with customer and prospect engagement.
Other duties as assigned.
Job Requirements:
~ Bachelor's degree in related field and /or work experience in the hospitality and / or technology field(s).
~2 to 3 years’ experience in system support or implementation for hospitality products
~ Good understanding of business operations and accounting practices.
~ Dedication to customer service is a must
~ Great communication skills and be able to communicate in English.
~ Great work ethic; will go above and beyond to exceed client expectations.
~ Outstanding interpersonal skills and great team player.
~ Must be able to work independently with a high degree of self-initiative.
~ Excellent problem-solving abilities.
~ Knowledge of standard MS Office products.
~ Ability to work well under pressure and adapt to changes in project priorities.
~ Must be able to accommodate a flexible work schedule.
~ Experience and equal comfort with Linux and Windows command line tools .
~ Admin experience for Linux-based AND Windows based systems or web servers
~ Comfort with tools like tailing logs, managing configs, restarting daemons, ssh, grep, vim .
~ Experience troubleshooting networking issues at multiple levels – ports, protocols, levels, proxies .
~ Experience managing firewalls and/or debugging firewall related issues .
~ Can operate at multiple levels, working closely with customers, installers and engineers .
~ Excellent communication skills, has war stories of pulling the right people together to get things done .
~ A doer, proven track record of jumping in and solving problems .

DESIRED EXPERIENCE:
Programming experience in Java or Python .
Degree or certificate in computer programming or computer science .
Exposure to / use of document database systems .
Exposure to / use of application-level virtualization .
Experience with web service delivery in on-premises environment
Experience in the Hospitality industry with PMS and/or POS systems .
PHYSICAL DEMANDS AND WORKING CONDITIONS:
~ Role will require travel 50% of the time within EMEA with varying work hours.

Job Description Senior Implementation Consultant, Agilysys EMEA February 2024
#J-18808-Ljbffr

  • Property Manager

    3 hours ago

    Windsor, United Kingdom Property Personnel Full time

    This is an excellent career opportunity for an experienced Property Manager to join this market-leading estate agency in Windsor. The office is superbly located in the town centre and the company handles the sale and letting of properties throughout the town and the surrounding areas. To be considered for this role, you will need previous experience within...

  • Software Sales Consultant

    1 month ago

    Berkshire, United Kingdom UK Software Supplier Full time

    **Landmark Systems Ltd** are a market-leading supplier of software to the rural business community. A growing company with an excellent reputation. **Job description** Sales Consultant required for a market-leading supplier of software to the UK rural business community. Founded in 1987, the Company delivers software products and services across the UK to...

  • Manager, Implementation Consulting

    4 weeks ago

    Windsor, Berkshire, United Kingdom Adecco Full time

    Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an...

  • Manager, Implementation Consulting

    4 weeks ago

    Windsor, Berkshire, United Kingdom Adecco Full time

    Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an...

  • Training and Implementation Consultant

    4 weeks ago

    Woodley, Berkshire, United Kingdom Marks Sattin Full time

    Implementation Consultant (Sage) - Woodley (on-site) - £200 to £300 per day Inside IR35 We are looking for a Sage implementation specialist for our clients based in Woodley, Reading. You will be working transferring the data from their old system (FMS) over to Sage, some of their sites are already running Sage so it isn't a brand-new system to all...

  • Training and Implementation Consultant

    4 weeks ago

    Woodley, Berkshire, United Kingdom Marks Sattin Full time

    Implementation Consultant (Sage) - Woodley (on-site) - £200 to £300 per day Inside IR35 We are looking for a Sage implementation specialist for our clients based in Woodley, Reading. You will be working transferring the data from their old system (FMS) over to Sage, some of their sites are already running Sage so it isn't a brand-new system to all...

  • Training & Implementation Consultant (software)

    4 days ago

    Reading, Berkshire, United Kingdom Marks Sattin Full time

    Job Description Implementation Consultant (Sage) - Woodley (on-site) - £200 to £300 per day Inside IR35 We are looking for a Sage implementation specialist for our clients based in Woodley, Reading. You will be working transferring the data from their old system (FMS) over to Sage, some of their sites are already running Sage so it isn't a brand new...

  • Implementation Consultant

    4 days ago

    Reading, Berkshire, United Kingdom Marks Sattin Full time

    Implementation Consultant (Sage) - Woodley (on-site) - £200 to £300 per day Inside IR35 Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. We are looking for a Sage implementation specialist for our clients based in Woodley, Reading. You will be working transferring the data from...

  • Implementation Consultant

    4 days ago

    Reading, Berkshire, United Kingdom Marks Sattin Full time

    Job Description Implementation Consultant (Sage) - Woodley (on-site) - £200 to £300 per day Inside IR35 We are looking for a Sage implementation specialist for our clients based in Woodley, Reading. You will be working transferring the data from their old system (FMS) over to Sage, some of their sites are already running Sage so it isn't a brand new...

  • Implementation Consultant

    4 days ago

    Woodley, Berkshire, United Kingdom Marks Sattin Full time

    Implementation Consultant (Sage) - Woodley (on-site) - £200 to £300 per day Inside IR35 Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. We are looking for a Sage implementation specialist for our clients based in Woodley, Reading. You will be working transferring the data...

  • Salesforce Service Cloud Consultant

    2 weeks ago

    Windsor, Berkshire, United Kingdom Logic Engagements Full time

    Salesforce Service Cloud Consultant An exciting opportunity for a Salesforce Service Cloud Consultant to work for our global client based in Berkshire. This role will be a 3-month initial contract and will be hybrid remote / office based. The Salesforce Service Cloud Consultant will focus on Service Cloud delivery in a relatively new implementation. You...

  • Salesforce Service Cloud Consultant

    2 weeks ago

    Windsor, Berkshire, United Kingdom Logic Engagements Full time

    Salesforce Service Cloud Consultant An exciting opportunity for a Salesforce Service Cloud Consultant to work for our global client based in Berkshire. This role will be a 3-month initial contract and will be hybrid remote / office based. The Salesforce Service Cloud Consultant will focus on Service Cloud delivery in a relatively new implementation. You...

  • Implementation Consultant

    4 days ago

    Woodley, Berkshire, United Kingdom Marks Sattin Full time

    Job Description Implementation Consultant (Sage) - Woodley (on-site) - £200 to £300 per day Inside IR35 We are looking for a Sage implementation specialist for our clients based in Woodley, Reading. You will be working transferring the data from their old system (FMS) over to Sage, some of their sites are already running Sage so it isn't a brand-new...

  • Salesforce Service Cloud Consultant

    2 weeks ago

    Windsor, Berkshire, United Kingdom Logic Engagements Full time

    Salesforce Service Cloud Consultant An exciting opportunity for a Salesforce Service Cloud Consultant to work for our global client based in Berkshire. This role will be a 3-month initial contract and will be hybrid remote / office based. The Salesforce Service Cloud Consultant will focus on Service Cloud delivery in a relatively new implementation. You...

  • Salesforce Service Cloud Consultant

    2 weeks ago

    Windsor, Berkshire, United Kingdom Logic Engagements Full time

    Salesforce Service Cloud Consultant An exciting opportunity for a Salesforce Service Cloud Consultant to work for our global client based in Berkshire. This role will be a 3-month initial contract and will be hybrid remote / office based. The Salesforce Service Cloud Consultant will focus on Service Cloud delivery in a relatively new implementation. You...

  • Implementation Specialist

    3 hours ago

    Windsor, United Kingdom Pareto Full time

    Job Title: Implementation Specialist - EMEA Location: Windsor Our client specialises in market-leading solutions that are designed to streamline operations, improve efficiency and enhance the guest experience. This is an exciting opportunity for graduates as they are now searching for ambitious, dynamic Implementation Specialists to join their team! Package/...

  • Conveyancing - Residential Property

    1 day ago

    Windsor, Berkshire, United Kingdom Douglas Scott Legal Recruitment Full time

    Head of Residential Property Head of Residential Property Solicitor Ready to join a Legal 500, dynamic and esteemed law firm to head up their Residential Property department? With a reputation for excellence and a commitment to providing unparalleled legal services, my client is seeking a highly skilled and experienced Head of Residential Property...

  • Head of Residential Property

    1 month ago

    Windsor, United Kingdom Douglas Scott Legal Recruitment Full time

    Head of Residential Property Solicitor Windsor Ready to join a Legal 500, dynamic and esteemed law firm to head up their Residential Property department? With a reputation for excellence and a commitment to providing unparalleled legal services, my client is seeking a highly skilled and experienced Head of Residential Property Solicitor to lead their...

  • SuccessFactors Implementation Consultant

    1 month ago

    Reading, Berkshire, United Kingdom Endeavour Recruitment Solutions Full time

    SuccessFactors Implementation Consultant Country: United Kingdom Location: Reading Sector: Other Job Type: Contract Technologies: SuccessFactors SAP Implementation Migration Employee Central Module ECC ITIL HR LMS SuccessFactors Implementation Consultant Posted Thursday, 01 December 2016 Endeavour Recruitment has a new opportunity for a...

  • Head of Residential Property

    3 hours ago

    Windsor, United Kingdom Douglas Scott Legal Recruitment Full time

    Head of Residential Property SolicitorWindsorReady to join a Legal 500, dynamic and esteemed law firm to head up their Residential Property department? With a reputation for excellence and a commitment to providing unparalleled legal services, my client is seeking a highly skilled and experienced Head of Residential Property Solicitor to lead their team....