Engineer Attendance Administrator
1 week ago
EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service.
We work nationally across the UK and we pride ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times.
We are now looking to recruit an Administrator to work within our busy Engineer Attendance team at our Leeds office.
Job Description
Monitor and manage team email inbox.
Categorise emails for each region.
Answer any general query that doesnt need a call raising
Log calls via phone/email where required.
Ensure any query not relating to Engineer Attendance is passed to the correct department.
Send the booking in emails to clients on a weekly basis.
Ensure all engineers calls have been sent to their PDAs on a daily/weekly basis where required.
React where necessary to any requests from other members of the EDSB team.
React where necessary to any requests from customers, to be helpful, even if this just means passing on the correct contact info for who is best to help.
Provide information to customers when requested.
Ensure the Service/Engineer Attendance phone is answered in good time.
Work with the Team Leader to fill in where required in assisting the rest of the team.
Required Skills
The ability to communicate confidently with people at all levels
Able to work under pressure to maintain deadlines
Excellent organisation, written and numerical skills
Excellent timekeeping and time management skills
Self-motivated and able to work both in a team and using your own initiative
Clear communicator with a good telephone manner
Ability to deal with multiple priorities with a structured and organised approach
To be flexible enough to adapt to the reactive environment of the role
Working hours are 07:30 to 16:00 with a 45 minutes lunch break.
Successful candidates will be required to undergo BS7858 Employment Screening and a Basic DBS check.
Please register your interest by sending in your CV and details of your current salary.
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