Customer Service Advisor
2 weeks ago
We are working with a Customer Service Centre in Salisbury looking for Customer Service Executives. The site is conveniently located with the town centre a 10-minute walk and the train station a 5–10 minute walk.
You will work 35 hours per week on a rota basis between core hours of 8.30 am to 5.30 pm, Monday to Friday, including a 1-hour lunch break. Shifts are issued a week in advance and include:
- 8.30 am – 4.30 pm
- 9.00 am – 5.00 pm
- 9.30 am – 5.30 pm
What's in it for you
Join the Customer Service team and enjoy a comprehensive benefits package designed to support your financial security, work-life balance, and overall well-being:
- Starting basic salary ranges between £23,000 and £25,000 which is reviewed annually
- Annual performance-linked bonus
- Stocked pantry with free food, drinks and snacks
- Progression opportunities
- 10% non-contributory employer pension
- Group income protection and life assurance
- Increased holidays with length of service, and a holiday trading scheme
- Private medical insurance
- Discounted gym memberships
- Cycle-to-work scheme
- Employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors
Job Role
You will be part of a critical front-line team, responsible for handling phone calls and eComms from advisers and customers on pension products.
As part of a tight-knit department, you will be the primary point of contact for operations, showcasing a first-class service and giving customers and advisers a positive experience.
Utilising available systems and information, as well as collaborating with the operational administration and distribution teams, will be key .
You will have the training and support to do your best work. This is an exciting and varied role with significant scope to deliver key value to the organisation.
About You
You’ll enjoy working in a fast-paced environment that allows you to use your organisational and time management skills to multi-task within set deadlines. Be professional with a positive outlook, you’ll take pride in your ability to articulate complex information in a friendly and easily understandable way, both through conversation and written communication. You will also use your initiative and problem-solving skills to identify the best course of action.
You’ll enjoy working as part of a diverse and supportive team, collaborating with colleagues to share ideas and knowledge and suggest process improvements.
Be Yourself
Our client is committed to cultivating an inclusive environment where diversity flourishes. A diverse workforce not only fuels creativity and innovation but also more accurately reflects the communities served, leading to better outcomes for everyone. Dedicated to inclusivity, our client provides reasonable adjustments to support individuals of all abilities.
In pursuit of this goal, our client seeks individuals who are passionate about doing their best work, realising their full potential, and staying true to themselves. The unique perspectives that come from diverse backgrounds and experiences are highly valued. By attracting and nurturing people like you who can bring their talents to shape the future of retirement platforms and become the most loved in the industry.
If you’re interested in this fulltime Customer Service Executive role, click ‘apply now’ and a member of our team will be in touch
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