Housing Support Officer

3 weeks ago

Gateshead Tyne and Wear, United Kingdom Triumph Consultants Ltd Full time

Temporary Neighbourhood Housing Officer x2 - Neighbourhood Services
43 per hour PAYE
35-37 Monday to Friday, normal working hours
Deliver a comprehensive, customer focused and responsive tenancy and estate management service to sustain tenancies. Supporting tenants and helping to create safe and clean sustainable neighbourhoods.
Proactively manage a cross tenure patch of properties, including properties managed on behalf of other landlords, providing customer focussed services in line with the company’s service standards and values.
Become the key local contact for tenants, providing appropriate support and early intervention to sustain tenancies and maximise income.
Work with vulnerable tenants, making appropriate referrals and liaising with partners and services to develop and monitor support plans.
Provide customers with appropriate housing advice and where necessary carry out home visits to assist the rehousing process; Take appropriate action in each case, working in partnership with other services and agencies to seek a positive resolution.
Undertake reviews of fixed term and introductory tenancies.
Provide a responsive estate management service to ensure a clean, safe and sustainable environment, reporting and tackling environmental issues daily.
Carry out scheduled inspections to support and compliment the daily identification of issues on estates and communal areas.
Liaise with customers, other services, councillors and a range of partners, on occasion this will mean working outside of normal working hours.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do no t offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

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