Head of Reception

2 weeks ago

Guildford Surrey, United Kingdom Douglas Scott Legal Recruitment Full time

You will play a pivotal role in managing and optimising our telephony systems across all six offices and improving and standardising the provision of high quality reception services. Your primary responsibilities will include overseeing a team of receptionists, ensuring seamless communication, and providing comprehensive training on telephony systems and reception services to enhance efficiency and client satisfaction.

Travel will be required across the six sites, so this role will be office based no hybrid working.

1. Telephony System Management:

• Oversee the optimisation of telephony systems across all offices.

• Collaborate with IT teams to implement upgrades and enhancements.

2. Team Leadership:

• Manage a team of telephonists across all 6 offices.

• Provide leadership, guidance, and support to ensure a cohesive and efficient telephony operation.

• Foster a positive and collaborative work environment.

3. Training and Development:

• Develop and implement comprehensive training programs for receptionists to ensure proficiency in telephony systems and strategies to enhance client satisfaction and loyalty.

• Conduct regular assessments to evaluate the effectiveness of training programs.

4. Performance Monitoring and Reporting:

• Implement performance metrics to track telephony system performance and receptionist productivity.

• Generate regular reports to evaluate the efficiency of telephony operations and identify areas for improvement.

• Report to the Executive Committee (the Board) on client feedback and client satisfaction.

5. Client Services Excellence:

• Ensure all reception staff and telephonists consistently provide a warm, professional, and welcoming atmosphere for clients.

• Ensure consistency in client interactions and service delivery across all offices.

• Ensure messages are fully taken and leads and calls are directed to the correct team or individual.

• Conduct regular audits to ensure adherence to established standards.

• Ability to work self-sufficiently.

• To answer the telephone and to ensure good customer care of all enquiries

• Undertake other duties as from time to time required.

Person specification

Qualifications Educated to GCSE Level or equivalent.

Proven experience in a leadership role within a client services or reception environment.

Essential personal qualities, skills and abilities

• Is professional and courteous in communication at all times, both internally with colleagues and externally with clients and others.

• Demonstrates a positive attitude.

• Strong interpersonal and communication skills.

• Strong organisational skills and problem-solving abilities..

• Ability to travel to different office locations as needed.

• Ability to work independently and collaboratively within a team.

• Demonstrates an understanding of, and alignment with, the values of the firm, see below. Desirable skills

• Experience working in a law firm or professional services

  • Head of Reception and Telephony

    23 hours ago

    Guildford, United Kingdom TWM Solicitors LLP Full time

    **The Firm** Established in 1799, TWM Solicitors LLP is a leading South East law firm with approximately 220 people in 6 offices across Surrey and SW London. We are a full service firm - for private clients we are renowned for family law, residential property, tax planning, trusts, wealth management and wills and probate. For business clients we have...

  • Head of Reception

    2 weeks ago

    Guildford, Surrey, United Kingdom Douglas Scott Legal Recruitment Full time

    Job Description You will play a pivotal role in managing and optimising our telephony systems across all six offices and improving and standardising the provision of high quality reception services. Your primary responsibilities will include overseeing a team of receptionists, ensuring seamless communication, and providing comprehensive training on...

  • Head of Receptionists

    2 weeks ago

    Guildford, Surrey, United Kingdom Douglas Scott Legal Recruitment Full time

    You will play a pivotal role in managing and optimising our telephony systems across all six offices and improving and standardising the provision of high quality reception services. Your primary responsibilities will include overseeing a team of receptionists, ensuring seamless communication, and providing comprehensive training on telephony systems and...

  • Head of Receptionists

    Found in: beBee S GB - 2 weeks ago

    Guildford, United Kingdom Douglas Scott Legal Recruitment Full time

    You will play a pivotal role in managing and optimising our telephony systems across all six offices and improving and standardising the provision of high quality reception services. Your primary responsibilities will include overseeing a team of receptionists, ensuring seamless communication, and providing comprehensive training on telephony systems and...

  • Head of Receptionists

    Found in: beBee jobs GB - 2 weeks ago

    Guildford, Surrey, United Kingdom Douglas Scott Legal Recruitment Full time

    You will play a pivotal role in managing and optimising our telephony systems across all six offices and improving and standardising the provision of high quality reception services. Your primary responsibilities will include overseeing a team of receptionists, ensuring seamless communication, and providing comprehensive training on telephony systems and...

  • Head Of Prep School Music

    2 weeks ago

    Ewell, Surrey, United Kingdom Teacheroo Full time

    Ewell Castle School is seeking to appoint an enthusiastic Head of Prep School Music to lead and develop Music provision across Reception to year 6; the post holder will also teach some Music lessons at Key Stage 3 at the Senior school . This role is part time. In addition to the classroom teaching, the Head of Prep School Music will lead and develop an...

  • Head of Design

    6 days ago

    Surrey, United Kingdom The Bishop Wand Church of England School Full time

    **Head of Design & Technology** **Computing, Art and Design & Technology Faculty** **The Bishop Wand Church of England School is looking to appoint an inspiring and innovative Head of Design and Technology to lead our students through a 7-year journey, preparing them to be responsible innovators for a sustainable and moral future. All specialisms will be...

  • Head of Pre-prep

    6 days ago

    Surrey, United Kingdom Copthorne Preparatory School Full time

    The Head of Pre-Prep & Nursery is a key member of the senior leadership team (SLT) leading on all aspects of the Pre-Prep and Nursery with support from the curriculum coordinators. The Head of Pre-Prep & Nursery will have proven strategic planning experience, will be a capable leader with exceptional relationship and communication skills. Success of the role...

  • Lifeguard (Contract)

    2 weeks ago

    Guildford, Surrey, United Kingdom Guildford High School Full time

    Job Title: Lifeguard Reporting to: Sports Centre Manager Tenure: Casual Salary: Competitive Start Date: ASAP Application Deadline: 8.30am 15 April 2024 GENERAL RESPONSIBILITIES As a pool lifeguard at GHS your primary responsibility is health and safety of pool users. All your attention must be focused on the pool and surrounding area. Any time swimmers are...

  • Facilities/helpdesk Administrator

    8 hours ago

    Surrey, United Kingdom Resourcing Group Full time

    Working as part of a small close-knit team the post holder will support the varied work of the Estates and Facilities department by providing a high-quality administrative service to those carrying out the work of the department. The post holder will specifically provide support in terms of administration, reception, service desk general cover, contributing...

  • School of Music

    2 weeks ago

    Ewell, Surrey, United Kingdom Teacheroo Full time

    Ewell Castle School is seeking to appoint an enthusiastic Head of Prep School Music to lead and develop Music provision across Reception to year 6; the post holder will also teach some Music lessons at Key Stage 3 at the Senior school . This role is part time. In addition to the classroom teaching, the Head of Prep School Music will lead and develop an...

  • Veterinary Nurse

    2 weeks ago

    Woking, Surrey, United Kingdom Bright Leaf Recruitment Full time

    Our client is a long-established, Small Animal Veterinary Group based in Woking, who are looking for a Hear RVN to join them. As a progressive practice they have recently relocated to a brand new, purpose-built practice in Woking, and continue to invest to refurbish and equip their other 2 practices to the same high standard. The practice maintains...

  • SF Research Contracts Manager

    17 hours ago

    Egham, Surrey, United Kingdom Royal Holloway, University of London Full time

    Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the...