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System Support Analyst

4 months ago

Northamptonshire, United Kingdom Bright Horizons UK Full time

Title System Support Analyst Salary: £35k-£41k doe
5 per week / Monday-Friday / Remote
(Attendance in the office 1 x per week)
Job Type: FTC – 12 months
Location: Northampton Head Office

The purpose of this role is to support the Business and the UK Applications team with system implementation, management, and development. You will need to liaise with various stakeholders to manage and support any system changes, releases, issues, or updates. Flexible working and holiday entitlements
Discounted childcare
Annual gala award evening
Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more
Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life


We’ve been voted Great Place to Work for the last 17 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023.
Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted.
We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.


Learn, understand, and support the end-to-end system change lifecycle (Bright Horizons and vendor)
Learn about the tools used to develop, manage, and support change (ADO, TFS)
Liaise with business owners, system users, service desk, developers, trainers, and vendor as required.
Collect data, carryout research, analyse information and document findings for business and the team.
Support UAT activities by helping to develop and refine test plans, test cases and test scripts.
Support implementation by working on plans, rollout schedules etc.
Produce clear and concise documentation to help convey complex information to a variety of audiences.
Provide IT compliance support as and when required (weekly and quarterly user access checks etc)
MS Office including Word and Excel.
Experience of presenting data.