Contracts Manager, Senior Manager

4 hours ago

Worcester Worcestershire, United Kingdom Arrow XL Ltd Full time

Our aim is to build a welcoming and friendly business that supports the local community.We store and deliver large , heavy and bulky items in pristine condition the kind of items that typically need two attentive people to handle. Please be aware that all roles at ArrowXL are subject to a mandatory criminal record DBS check.
The role is primarily remote, with a requirement to visit the Worcester hub once a week.
The Service Partner Contract Manager oversees Service Partner contracts, ensuring contractual obligations are met and services operate efficiently and to a high standard. The role covers all elements of Service Partner management, from onboarding / training, managing service quality, and resolving contractual issues.
The job includes remote work and requires weekly visits to the Worcester hub.
Contribute to the creation and maintenance of a high-performance culture within the Service Partner management structure, focusing on operational excellence and relationship-building.
Assist in effective contract management, including negotiation, renewal, and dispute resolution, in line with company policies.
Identify opportunities for improved efficiency and cost savings across the service partner network, making recommendations and supporting the implementation of changes as necessary.
Coordinate daily communications and regular meetings and audits with Service Partners to monitor performance and address any gaps in service quality.
Assist in the onboarding and training of new Service Partners, ensuring they understand company standards, policies, and procedures.
Make decisions that prioritize customer satisfaction and optimize delivery schedules, balancing cost and quality considerations.
Seek and support the implementation of continuous improvement initiatives, enhancing contract management processes and service delivery standards.
Assist in developing strategic plans for Service Partner operations, including contingency planning and risk management.
Share best practices and provide technical guidance on contract management and operational improvements.
Collaborate with the Strategic Service Partner Manager to implement consistent policies and processes across all service partners and sites.
A minimum of 3+ years' experience in a contract management or relevant operational management role, within the logistics or transport industry.
Strong knowledge and experience in managing third-party service providers and contract negotiations.
Ability to influence and coach teams to achieve high performance.
Qualifications: Full UK Driving Licence.
In addition to a competitive salary, youll receive many excellent additional benefits including:
Hybrid Working Options opportunity to work from both the office and from the comfort of your own home
Annual Leave 34 days entitlement (including statutory bank holidays) which increases with service
Holiday Buy Scheme Buy up to 5 additional days
Enhanced Pension Plan options Company enhanced contributions of up to a 6% match
Private Medical Insurance via AXA
Life Insurance Company funded 2x basic salary life cover from day one
Medicash An easy-to-use health insurance package that provides cashback towards your everyday healthcare bills
Employee Assistance Programme Free 24/7 confidential wellbeing support
Progression and Development Opportunities Department specific technical training and Internal Management Development Academies
Staff Discount at very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)
Discounted Gym Membership Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios
Cycle to work scheme In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts
Long service awards We go out of our way to recognise and reward our colleague commitment with our long service awards programme
Employee of the month Winners receive £25 voucher, certificate and Hall of fame recognition
CEO Award of the month Winners receive £100 voucher, certificate and Hall of fame recognition
Departmental Incentives Year-round departmental competitions, seasonal incentives and fantastic gifts
Retail Discounts Huge discount savings in supermarkets ( Asda, Tesco, Morrisons and Sainsburys ), Fashion discounts with ( Adidas, Asos, H&M, Boohoo, JD and Matalan ) and Technology discounts with ( Apple, Argos, Currys/PC World and John Lewis ), plus many more savings

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