Senior ICT Infrastructure Specialist
2 weeks ago
Infrastructure Engineer - M365 AND Microsoft Technologies
My client are an energy company on a path to reduce the carbon footprint of large scale energy users.
As a key member of the technical team, you will provide operational support to end users at all levels and our software development team. Your role will serve as an escalation point for all IT support and DevOps queries. Your responsibilities will include maintaining and monitoring IT systems such as remote working solutions, cloud-based solutions, and on-premises solutions. This will require an understanding of project requirements and KPIs. You will implement various development, testing, automation tools, and IT infrastructure with a strong focus on security and best practices to future-proof the infrastructure.
Respond promptly and professionally to software or hardware queries via email, phone, or face-to-face.
Identify issues and guide first-line support or end users through the necessary steps for resolution.
Collaborate with the IT manager and wider technology team to address recurring issues and implement necessary training or documentation.
This role will suit a candidate with at least 3 years of technical experience, in a Systems Engineer or similar field.
Proven experience in driving best practices within your local team.
Good understanding of application and infrastructure monitoring.
Security-first mindset with experience in proactive risk assessment for systems and user accounts.
Good understanding of technical monitoring, performance management (e.g., Good troubleshooting skills in Networking, Firewall, Server, Desktop etc.
Microsoft 365 Suite, Intune, Windows 10+
VPN, SSO and MFA Technologies, Networking, Firewall (Palo Alto).
Linux, Docker, Powershell and Bash Scripting.
25 days annual leave in addition to Bank holidays.
~ Discretionary commission/bonus scheme.
~ Company pension scheme.
~ Life and medical insurance, and eyecare scheme.
~ Employee Assistance Program.
~ Cycle to work scheme.
~ Family-friendly policies.
~
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