QC Technician

1 month ago

London, United Kingdom Visualdatamedia Full time

Title: Night QC Operator

Location: Latimer Road

Reporting to QC Supervisor

Hours: Mon-Fri early/late 40hr week and 7-day fortnight, 80hours over two weeks.

About us

Visual Data place some of the world’s biggest TV shows and films in front of audiences - in every continent and on every screen.We deliver thousands of hours of premium content to platforms and broadcasters on behalf of international distributors and content owners.We combine fantastic people and the latest technology to ensure content is right first time, every time.

About the QC Team:

Our QC department is responsible for ensuring that all the content we deliver to broadcasters, cinemas, home entertainment and VOD platforms looks and sounds flawless, exactly as the director intended.

Experienced QC professionals; our team of highly trained experts use a combination of manual and automated QC processes to identify any issues that will impair the viewers enjoyment. This will include a complete analysis of video, audio and metadata in controlled conditions using eye and ear along with specialist software to detect any issues.

If a fault is found they liaise with post houses and producers to fix the issue long before it hits the viewer’s screen.

About the role

This role has been identified as instrumental in driving optimal quality standards across the QC department. Reporting to the QC Supervisor you will be responsible for reviewing content from all our clients, generating log reports that can be sent directly to them. This role will command a good eye for detail, strategic thinking and provide expertise throughout the entire QC process. A strong sense of quality of ownership and a can-do approach is also required with the ability to work hard on your own initiative whilst maintaining focus to meet deadlines.

Person specification

The ideal candidate will possess strong leadership skills and be adept at managing multiple stakeholders during fast-paced, high-pressure projects. Underlying these skills will be an intrinsic drive for perfection and attention to detail.

The ideal candidate will have:

  • Expert knowledge of QC workflows in the digital media supply chain industry with at least 4 years of experience in a similar role.
  • Articulate and confident communication skills.
  • Ability to work on multiple projects whilst maintaining a high level of accuracy.
  • A can-do approach to all tasks set by clients, platforms, and the company.
  • A team player mentality and be personable, professional, and calm.
  • Experience with leading continuous improvement projects.
  • Excellent working knowledge of file formats and specifications and the required workflows to process these in the most efficient way
  • Ability to work hard on own initiative whilst maintaining focus to meet deadlines
  • Adobe Premiere knowledge , along with Cortex and Iris
  • Knowledge of broadcast, Netflix, Amazon, and other platform specifications

Role and responsibilities

The immediate focus:

  • Achieve quality targets set by the Clients, platforms, broadcaster and VDMS
  • Ensure the client’s work is delivered efficiently, on time and to a high standard.
  • Be an expert for all QC workflows and technologies.
  • Work closely with supervisors to implement procedures to effectively plan all work going through the area, giving the business a clear overview of utilisation.
  • Help maintain client relationships and client retention alongside the account management and sales team.

Principle Responsibilities/Accountabilities:

  • Operational QC work for all clients
  • Represent and uphold all department policies and procedures and maintain an exceptional level of service within the Operational area.
  • Maintain an awareness of Visual Data’s client’s core challenges and internal deadlines.
  • Be able to address questions from clients and staff regarding technical specifications. 
  • Be aware of any specific client needs to ensure the work is completed to spec.
  • Resolve deadline related issues and collaborate with operational departments and client services, towards a timely resolution.
  • Identify areas in the department that would benefit from development and assist with the design and implementation of in-house systems and tools.
  • Help identify and recommend improvements in QC workflows and processes. 
  • Communicate all hardware faults or software issues to the HOD and Technical Support.
  • Uphold and monitor Visual Data’s security measures and polices within your departments.

Benefits

  • 25 days of annual leave within a full year + bank holidays
  • Group Life Insurance 
  • Employee Assistance Programme – YuMatter
  • Health Cash Plan
  • Shopping Discounts and Cash Back offers on a wide range of retailers.
  • Aviva Group Pension
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