Field Installation Engineer
2 weeks ago
About the team
Our Professional Services and Support teams are responsible for the successful delivery of our product to our customers. The team is with the client every step of the way, ensuring that the product is successfully deployed and integrated with the customer’s internal systems, in line with the contract and the specification documents, ensuring the service is delivered on time and on budget. Post-delivery, the team continues to support the customer for maintenance and future improvements and updates.
The role
You will work with a number of customers in different sectors that have a requirement to perform Document Verification on their Customers. You will be responsible for building hardware equipment, delivering it to clients, and providing them with training on how to use the solution. As we continue to grow, ongoing support with existing customers also forms part of this role.
What you will do
# Arrange and manage equipment installations with customers both on-site and remotely.
# Manage and resolve support calls from existing customers with a high level of professionalism.
# Participate in training to ensure continual improvement and up-to-date company and service delivery knowledge.
# Test and evaluate new software updates before release to clients.
# Support Sales teams with any technical support requests.
# Monitor Stock levels through monthly stock counts.
# Occasional weekend and after-hours standby required.
What we're looking for
Excellent communication skills.
Exceptional customer service skills.
Ability to work in a team.
Flexible and approachable.
Comfortable traveling to client sites for installations.
Occasional overnight stay around client sites.
Strong work ethic with the ability to multitask and prioritize work.
Experience using Hand tools for installations – full training will be provided.
Good problem-solver.
Full Clean UK Driving license.
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