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Inbound Customer Service Advisor

4 months ago

Birkenhead Merseyside, United Kingdom Sensée ltd Full time €23,795

*Exciting Opportunity: Inbound Customer Service Advisor* Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. We are looking to welcome new Customer Service Advisors that have character, alongside being helpful, determined, and friendly, to join our dynamic call centre team. We're inviting exceptional individuals to be part of our family, joining Sensée Operations Limited trading as The Contact Company, on site in Birkenhead. If you're passionate about connecting with customers, driving results, and making a real impact, this is the role for you. Our promise is a commitment to your growth – from day one, you'll experience our comprehensive training and coaching programs that will develop you into a true expert in customer service. You'll not only excel in your role but begin a journey to the next step in your career.

  • What You'll Do:*
  • You'll need to create lasting connections with potential customers. Your ability to build rapport will be your gateway to success.
  • Craft pitches that showcase the value of our products and services. Your words will be the bridge that connects our offerings to our customers' needs.
  • Embrace the challenge of meeting and exceeding targets. You'll be a driving force in ensuring we consistently deliver exceptional results.
  • Be the go-to source for customer enquiries about accounts, campaigns, and orders. Your knowledge and responsiveness will set us apart.
  • Engage in daily team sessions to celebrate wins, analyse performance, and set new goals. Your positivity will inspire the team to reach new heights.
  • Turn customer complaints into opportunities. You'll balance customer needs with account requirements, knowing when to escalate for resolution.
  • Additional duties as required to meet business needs.
  • What we are looking for from a Customer Service Advisor:*
  • Previous customer service experience, *or relevant transferable skills*, coupled with great conversation skills.
  • Impressive IT skills.
  • Superb rapport building skills.
  • Amazing levels of active listening and ability to identify opportunities.
  • Excellent verbal and written communication skills.
  • Enthusiastic team player, always ready to take up the next challenge.
  • Stay ahead of the game with competitor and market awareness. Your insights will help us stay at the forefront of innovation.
  • Thrive in a fast-paced, high-pressure environment.
  • Why Choose Us?*
At Sensée, we're not just offering a job; we're offering a pathway to success. As a Customer Service Advisor, you'll be at the forefront of introducing our globally recognised services to new and existing customers. Your role will be customer focused, you'll build genuine relationships and uncover needs. Utilising your conversational skills to highlight relevant products that may suit. *Why You'll Love Us:*
  • Performance based incentive structures available, earn up to £350 OTE.
  • Join a team that values collaboration and camaraderie. Your contributions will be celebrated and amplified.
  • Your self-development matters. Initial extensive training. One-on-ones with our Team Leaders coupled with personal development plans will guide your growth and progress.
  • Harness your skills with Microsoft Office and boost your performance with efficient keyboard wizardry.
  • Delivering a personal service to clients and customers is our motto. Your dedication will drive our success.
  • Bring your self-motivation to a workplace that encourages enthusiasm and focus. We believe in your ability to excel.
*Ready to Take the Leap?* If you're a natural at building rapport, a results-driven enthusiast, and ready to make your mark in a high-energy environment, this is the opportunity you've been waiting for at Sensée Operations Limited. Job Type: Full-time Pay: From £23,795.00 per year Benefits:
  • Company pension
  • Free parking
  • On-site parking
Supplemental pay types:
  • Commission pay
  • Performance bonus
Work Location: In person