No Agencies Please***
Do you have what it takes to deliver exceptional levels of customer service? Due to an exciting period of growth, Kenny Waste Management are looking to hire a Key Account Advisor. We are looking for candidates who are friendly, great administrators and excellent at building rapport with customers. This is an ideal role for anyone with at least 2 years of customer service / account management experience, within an office environment or ideally in a high-volume call centre, who wants to work for a growing company in a fast-paced environment.
This is an office-based, inhouse role , with the occasional off-site meeting. As Key Account Advisor you will deal with quoting requests and issues in line with company KPI’s and to meet the customer’s needs. Work closely with Supply Chain on larger projects
Input and maintain up-to-date customer information on the CRM systems
Official quote to be sent for all new skips and logged on the CRM systems
Communicate efficiently, politely, and clearly with customers, waste partners and colleagues both verbally and in writing over the telephone and via email
Process customers’ requests by raising and sending purchase orders to existing waste partners whilst ensuring that current customer pricing structures are adhered to, and that the percentage gross profit is equal to or above the specified minimum
Input and maintain up-to-date customer information on the CRM systems
Assist the Call Handlers during high demand periods or due to absence or holidays
Good understanding of Waste Logics and HubSpot

Ability to provide a clear explanation of day to day issues in a direct manner both verbally and in writing whilst being able to deliver both good and bad news.
To be supportive of others both in the immediate team and wider Company whilst being happy to take additional work in busy periods
Job Types: Full-time, Permanent
Additional leave
Casual dress
Employee discount
Health & wellbeing programme
Referral programme
Store discount
Monday to Friday

Account management: