Windows Engineer

4 weeks ago

London, United Kingdom CLS Group Full time

Hybrid - 2 days onsite in London, Canary Wharf Job Purpose
Provide 2nd and 3rd line operational support for CLS Windows Server, Windows 10, Citrix and AWS infrastructure and systems in the company’s 24x7 hosted and cloud environments. The role requires SME level experience for supporting multiple resilient solutions in an enterprise Microsoft Windows Server environment, Windows 10 end user environment, as well as an AWS Cloud environment.
Maintain and provide SME level infrastructure and content support for the CLS internal and external solutions
Maintain and support the enterprise Microsoft Windows server environment
Maintain and support the VMware Virtual Infrastructure environment
Maintain and support the datacentre and branch office server hardware infrastructure
Provide problem resolution of systems for local and remote users
Participate with the Infrastructure Support team in scheduled Disaster Recovery testing activities and provide SME level support for various technologies
Participate in the On-Call rota and planned weekend work as required
Create, maintain, and review operational process for Risk Management. Be able to understand Risk v Impact in a Production Environment. Able to call out Risks identified in the environment to be able to document and resolve
Provide support to the team lead/deputy lead roles and act as a point of escalation for the junior members of the team
Lead and oversee the successful release and transition of new IT services into support, meeting the team’s service acceptance criteria
Undertake the role of Technical Lead on internal RTB projects applying both significant communication, organizational and technical skills to achieve successful outcomes
Must have very strong experience supporting production Windows Server, Windows 10 and On-line (M365) solutions in an enterprise Microsoft Windows/Active Directory environment
Strong experience of supporting enterprise web infrastructure services and related technologies
Experience working in and supporting an AWS cloud environment
Experience of supporting data backup technologies
SCCM
Experience of packaging/updating software via 3rd party tools (e.g. Experience of enterprise monitoring systems
Experience in working with ticket systems such as ServiceNow and an understanding of priorities and SLA’s
Strong experience of providing cross training on technologies and operational processes to colleagues
Strong documentation and technical writing skills.
Knowledge of ITIL framework (understanding of Incident, Problem, Change)
Vacation/annual leave: 25 days in UK/Asia + 3 life days, 23 in US + 3 life days
Private medical and dental cover and life insurance
Generous pension contributions in the UK and Asia; Locate for your day’ hybrid working – 2 days a week in office.
Access to Discover – our learning platform with 1000+ courses from LinkedIn Learning.
Paid parental leave / Coaching and support services
Diversity Council / Affinity groups (Women’s Forum, Black Employee Network, Pride Network, Parents & Caregivers Network, Sustainability Network)
Social events
The Sunday Times Best Places to Work 2023 / Big Company / The Sunday Times Awards
Third place in Britain’s Healthiest Workplace 2022 / Medium Company / Vitality Awards

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